Property Management Coordinator

Property Management Coordinator – Self-Storage Operations & Tenant Support | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a highly organized and detail-oriented Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio.

This role serves as the operational backbone of the business, ensuring customer inquiries, rentals, billing issues, delinquency management, move-ins, move-outs, and administrative processes are handled accurately and efficiently.

You’ll work closely with leadership and onsite teams to keep property management systems organized, customers supported, records accurate, and operational processes moving smoothly.

If you’re proactive, customer-focused, process-driven, and comfortable managing multiple responsibilities independently, this role is a strong fit.

What You’ll Own

Customer Service & Tenant Support

Manage customer inquiries through phone, email, and messaging platforms
Assist customers with:

Reservations
Rentals
Move-ins and move-outs
Billing questions
Gate access issues
Lease-related inquiries

Maintain accurate customer records, notes, and communication history
Resolve customer concerns professionally and escalate issues when necessary
Ensure a positive customer experience throughout the rental lifecycle
Maintain timely and professional communication with tenants

Property Management Operations

Process new rentals and lease documentation
Coordinate move-in and move-out activities
Monitor unit occupancy and rental activity
Maintain accurate records across property management systems
Support daily operational tasks to ensure facilities run smoothly
Coordinate outstanding operational needs with leadership and onsite teams

Delinquency & Payment Management

Monitor delinquent accounts and outstanding balances
Send payment reminders, notices, and follow-up communications according to company policies
Assist customers with billing questions and payment-related concerns
Escalate delinquent accounts when required
Maintain accurate documentation of collection efforts and account status
Ensure delinquency follow-ups are completed consistently and on time

Administrative Coordination

Maintain organized records within property management systems
Coordinate with local teams when physical site support is required
Keep customer records, lease files, and supporting documentation accurate and current
Track outstanding tasks and ensure timely follow-up
Support leadership with operational and administrative projects
Maintain clear communication across internal teams

Systems, SOPs & Process Improvement

Create, document, and improve Standard Operating Procedures (SOPs)
Develop and maintain workflows for:

Lead management
Rentals
Move-ins
Move-outs
Delinquency management
Customer communication
Reporting
Escalations

Identify process improvements that increase operational efficiency and customer satisfaction
Help maintain consistent processes across all locations
Reduce operational gaps through clear documentation and structured workflows

Reporting & Operational Communication

Prepare regular reports covering:

Occupancy
Leads
Delinquency
Customer issues
Operational performance

Track unresolved issues and recommend solutions
Provide leadership with updates on operational trends
Identify opportunities for process and service improvements
Maintain clear communication between leadership and internal teams

Requirements

Native-level English communication skills, both written and verbal
Strong customer service experience
Typing speed of at least 60 WPM
Strong phone, email, and written communication skills
Proficiency with Google Workspace, including:

Gmail
Google Drive
Google Docs
Google Sheets

Strong organizational and administrative skills
Ability to manage multiple open tasks and priorities simultaneously
Experience working remotely in a professional environment
Reliable internet connection and dedicated workspace
Strong attention to detail and problem-solving abilities
Ability to work independently with consistent follow-through
Availability during U.S. business hours

Nice to Have

Property management experience
Self-storage industry experience
Leasing or tenant management experience
Administrative operations experience
Experience using AppFolio
Experience using Easy Storage Solutions
Experience creating or improving operational processes and SOPs
Experience managing billing inquiries and delinquency workflows

Tools & Platforms

What Makes You a Strong Fit

You’ll likely thrive in this role if you:

Are highly organized and process-driven
Have a strong customer service mindset
Communicate confidently and professionally
Can manage multiple priorities without losing track of details
Proactively follow up instead of waiting for reminders
Work effectively without constant supervision
Enjoy building systems and improving operational processes
Maintain accurate records and documentation
Are reliable, professional, and solution-oriented
Take ownership of tasks from assignment through completion

What a Typical Day Looks Like

Your day may start by reviewing new customer inquiries, upcoming rentals, outstanding move-ins or move-outs, and delinquent accounts requiring follow-up.

Throughout the day, you’ll respond to customers, process rentals, update lease documentation, coordinate with onsite teams, send payment reminders, and maintain accurate property management records.

You’ll also review operational reports and outstanding issues, update SOPs, improve workflows, and support leadership with administrative and operational priorities.

In short: you keep operations organized, customers supported, and property management systems running efficiently.

Key Metrics for Success

Customer response and resolution times
Occupancy and rental processing accuracy
Delinquency follow-up completion rates
Customer satisfaction scores and reviews
Accuracy of customer records and lease documentation
Timeliness of reporting and task completion
SOP creation and process improvement implementation
Overall operational efficiency and organization

Why This Role Stands Out

Hands-on ownership across self-storage property operations
Direct impact on customer experience and operational efficiency
Exposure to rentals, leasing, billing, delinquency, and tenant management
Opportunity to build and improve SOPs and operational workflows
Collaboration with leadership and onsite teams
Fully remote working environment
Potential career growth into:

Senior Property Management Coordinator
Property Operations Manager
Portfolio Operations
Property Management Leadership

Interview Process

Initial Application
Spark Hire One-Way Video Interview
Video Interview with Pavago Recruiter
Client Interview
Offer & Onboarding

Spark Hire Video Interview – Required

As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.

After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.

Completion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.

Apply Now

If you have strong customer service and administrative operations experience and enjoy keeping property management processes, tenant communication, billing, documentation, and follow-ups organized, we’d love to hear from you.

Experience in property management, self-storage, AppFolio, or Easy Storage Solutions will make you especially well suited for this opportunity.

Apply today and help keep a growing self-storage portfolio organized, responsive, and operationally efficient.

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Property Management Coordinator