Property Management Operations Director
Property Management Operations Director
Department: Property Management · FLSA: Exempt · Full-Time
ABOUT THE ROLE
Prime Group is looking for a seasoned operator ready to step into a #2 seat with real authority. You’ll lead daily operations across our multifamily portfolio, align our commercial, HOA, and vacation rental teams to a single standard, and act as Director when leadership is out — not as a placeholder, but as the person who keeps everything running at full speed.
WHAT YOU’LL OWN
Portfolio Operations
Day-to-day oversight of all multifamily communities with cross-portfolio coordination across commercial, HOA, and vacation rental lines.
Team Leadership
Direct supervision and coaching of Regional Managers and on-site teams across all business lines.
Financial Oversight
Budget preparation, monthly variance review, collections enforcement, and CAM reconciliation support.
Maintenance & Capital Projects
Unit turn oversight, preventive maintenance programs, and capital project coordination.
Leasing & Performance
Leasing performance standards, traffic reporting, closing ratios, and renewal rate monitoring across the multifamily portfolio.
A TYPICAL WEEK MIGHT INCLUDE
- Conducting property audits across communities and implementing corrective action plans
- Reviewing monthly operating statements and drilling into variance reports with on-site teams
- Escalating and resolving lease disputes, collections issues, or compliance gaps
- Partnering with the Director of Property Management on company-wide initiatives and personnel decisions
- Acting as the single point of escalation for all regional and on-site teams in the Director’s absence
- Overseeing COI compliance for vendors, contractors, and tenants across the multifamily portfolio
QUALIFICATIONS
Experience: 5–8 years of progressive multifamily property management experience, including at least 2 years in a regional, multi-site, or senior operational leadership role
Education: Bachelor’s degree required; Real Estate, Business Administration, or related field preferred
Credentials: CAM (Certified Apartment Manager) preferred; ARM, CPM, or other industry designations a plus
Cross-Portfolio Knowledge: Exposure to commercial, HOA/association management, or vacation rental operations strongly preferred
Technology: Proficiency in Yardi, MRI, RealPage, or similar property management software; Microsoft Office Suite
SKILLS & ABILITIES
- Strong leadership with the ability to motivate and hold accountable a geographically dispersed team
- Excellent written and verbal communication skills; ability to interface with residents, boards, ownership, and vendors
- Financial acumen to read and apply operating statements, variance reports, and budget documents
- Sound judgment across a wide range of operational situations and property types
Prime Group is an Equal Opportunity Employer.