Property Management Support Specialist

Job Title: Property Management Support Specialist
Employer: Outsource Ability Ltd (on behalf of our client)
Employment Type: Remote

Job Overview

Outsource Ability Ltd is seeking a proactive and detail-oriented Property Management Support Specialist on behalf of our client. This role is responsible for providing administrative and operational support to ensure the smooth management of residential and/or commercial properties. The successful candidate will play a key role in coordinating tenant services, maintenance activities, and property-related communications while maintaining accurate records and ensuring compliance with processes.

Key Responsibilities

Administrative & Operational Support

• Provide daily support to property managers with administrative tasks
• Maintain and update property management systems and records
• Prepare and organize lease agreements, reports, and documentation
• Track key dates including lease expirations, renewals, and inspections

Tenant Communication & Support

• Serve as a point of contact for tenant inquiries and service requests
• Respond to tenant communications in a professional and timely manner
• Assist with tenant onboarding and move-in/move-out processes
• Coordinate notices, updates, and general communications to tenants

Maintenance Coordination

• Log, track, and follow up on maintenance requests
• Coordinate with contractors, vendors, and service providers
• Ensure timely resolution of maintenance issues
• Maintain records of completed work and service history

Financial Tracking & Reporting

• Monitor rent payments and assist with rent collection processes
• Follow up on late payments and escalate where necessary
• Assist with basic financial reporting and reconciliation tasks
• Maintain accurate records of invoices, expenses, and payments

Compliance & Documentation

• Ensure property records are complete and compliant with company procedures
• Support adherence to lease terms and property regulations
• Maintain confidentiality of all tenant and property information

Requirements & Qualifications

• Proven experience in property management support, administration, or a related role
• Familiarity with property management systems and processes
• Strong organizational and time management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and/or Google Workspace
• Ability to multitask and prioritize effectively in a remote environment
• High level of attention to detail and accuracy
• Reliable internet connection and dedicated remote workspace

Preferred Skills

• Experience with property management software (e.g., Buildium, AppFolio, PropertyMe)
• Knowledge of lease agreements and property compliance standards
• Basic understanding of financial tracking and reporting
• Experience working with international clients or remote teams

Key Competencies

• Strong problem-solving ability
• Professional and client-focused approach
• Ability to work independently and meet deadlines
• High level of integrity and confidentiality
• Adaptability and responsiveness in a fast-paced environment

Working Conditions

• Fully remote role
• May require working across different time zones
• Occasional flexibility in hours depending on client needs

This role offers an excellent opportunity to contribute to efficient property management operations while supporting a growing team through Outsource Ability Ltd.