Property Manager (4056)

Summary

This position supports all Authority operating departments, the comprehensive management of Authority properties, concentrating on property management functions (upkeep, environmental systems, grounds, and fiscal administration). Incumbent is responsible for all matters pertaining to the communities, such as oversight of all site staff, financials (budget preparation and adherence), occupancy, program compliance, and overall property performance. This position is also responsible for working closely with the Regional Manager to maintain financial performance, monitor budget with Authority benchmarks, and ensure operational performance relative to long-term strategic planning and detailed service levels.

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Supervises the operation of assigned property(ies), consistent with overall Authority quality, occupancy, cost and revenue goals; ensures that assigned property(ies) are maintained in decent, safe and sanitary condition at all times; organizes assigned work; develops effective work methods that comply with Authority expectations; and partners with internal and external resources to maintain high levels of property performance and standards.
• Prepares long- and short-term strategic plans for the assigned site.
• Submits monthly and annual reports on property performance, compliance issues (if any), financial management, crimes, personnel issues, lease terminations and enforcement activity.
• Prepares site specific operating budgets, ensuring that all site conditions and needs are met in accordance with asset-based budgeting and administration.
• Maximizes the property’s income and minimizes expenditures consistent with preservation of the physical plan.
• Monitors the property’s cash flow; and tracks monthly and year-to-day expenditures, making or recommending adjustments as needed.
• Purchases goods and services only when needed, when procurement policies have been followed and when funding permits.
• Maintains inventory control of all materials, equipment and supplies assigned to the property.
• Ensures full compliance in the area(s) of leasing, recertification, timely rent collection, budget adherence, day-to-day procedural issues and lease and Admissions and Continued Occupancy Policy administration;
• Oversees the timely lease-up of vacant units, rent collection and recertification; conducts lease-up and orientation of new tenants; and ensures the adherence to established policies for the enforcement of leases and collection of all rent and other receivables due to the Authority.
• Develops inspection schedules for the grounds and buildings with the maintenance supervisor to identify areas that need improvement; and provides direction and assistance in developing measurable plans of action for accomplishing the work.
• Inspects property daily by walking each assigned building(s) and taking appropriate notes of deficiencies to be shared with building maintenance staff to ensure full compliance within a prescribed time frame.
• Provides the necessary support and guidance to subordinate staff by taking the appropriate enforcement measures.
• Maintains clear and consistent communication with outside agencies, tenant groups and internal Authority departments.
• Participates in the capital planning and redevelopment process.
• Maintains tenant files in compliance with HUD and Authority requirements.
• Handles all issues pertaining to the resident body.
• Remains on call 24 hours and responds to after-hours emergencies.
• Validates 100% successful submission of all recertification in the online HUD PIC system.
• Responds to and ensures all NSPIRE inspections and findings are addressed per HUD guidelines.
• Performs housekeeping inspections on 100% of units annually.
• Successfully passes any industry certifications administered by the Authority.
• Within 365 days of employment, the employee must obtain either the RHM certification or the PHM certification and maintain the certification(s) throughout their employment. If the PHM certification is obtained, the Four Pillars are also required. These include: The Certified Occupancy Specialist-Public Housing (COSP), Certified Manager of Maintenance, Certified Manager of Housing, and the Certified Financial Specialist.

Behavioral Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work.