Property Manager (6 months contract)

Role Summary:

The Property Manager is responsible for overseeing the daily operations, maintenance, and overall performance of the assigned property. This role ensures that all building systems operate efficiently, safely, and in compliance with local regulations. The Property Manager will coordinate with internal teams, external vendors, and stakeholders to deliver a high quality facility environment that supports business operations and enhances tenant satisfaction.

Key Responsibilities:

Facility Operations & Maintenance:

• Oversee daily building operations to ensure functionality, efficiency, and safety.
• Conduct regular facility inspections and preventive maintenance programs.
• Plan, execute, and monitor preventive maintenance programs for building infrastructure
• Manage maintenance teams and external contractors (HVAC, plumbing, electrical, janitorial, landscaping, etc.).
• Respond to emergency maintenance issues, such as power failures, leaks, or security breaches.
• Maintain accurate records of maintenance schedules, service requests, equipment warranties, and asset documentation.

Customer Service & Relationship Management

• Build and maintain strong relationships with tenants, landlords, and vendors.
• Provide timely responses to customer inquiries, service requests, complaints, and disputes.
• Ensure high levels of customer satisfaction through proactive communication and service delivery.
• Represent BDx professionally in all customer and landlord engagements.

Communication, Coordination & Negotiation

• Communicate clearly and professionally in both written and verbal formats.
• Coordinate effectively with internal and external stakeholders, including landlords, tenants, contractors, suppliers, and management teams.
• Prepare operational updates, reports, and presentations for internal and external stakeholders.

Building Safety, Security & Emergency Response

• Ensure full compliance with Taiwan’s regulatory requirements, including:

o Fire Safety Act (消防法)
o Building Act (建築法)
o Occupational Safety and Health Act (職業安全衛生法)

• Oversee fire safety systems, physical security measures, and emergency preparedness plans.
• Lead emergency response and escalation procedures for incidents.
• Maintain and update Emergency Response Plans (ERP) and Business Continuity procedures.
• Supervise 24/7 security operations, including guard performance, CCTV monitoring, and access control enforcement.

Vendor & Contract Management

• Manage outsourced vendors and service providers, ensuring SLA and KPI performance.
• Conduct vendor evaluations, quotation reviews, and contract renewals.
• Ensure service quality, cost effectiveness, and compliance with standards.
• Coordinate procurement of consumables, spare parts, PPE, and facility supplies.
• Ensure cleaning and security vendor resources are effectively managed, including shift planning and leave coverage.

Financial & Budget Management

• Develop, manage, and track OPEX and CAPEX budgets.
• Monitor expenses, cost control, and budget utilization.
• Conduct financial analysis and identify cost-saving opportunities without compromising service quality.
• Prepare financial and operational reports on facility performance, repairs, and expenditures.

Project & Improvement Management

• Plan and execute facility improvement, upgrade, and installation projects.
• Manage project scope, schedule, cost, and risk.
• Coordinate with architects, engineers, and contractors to ensure timely and compliant project delivery.
• Prepare or review change-management procedures, including switching and isolation procedures.

Reporting & Documentation

• Ensure all documentation is complete, accurate, and audit-ready.
• Maintain regulatory documentation, permits, licenses, and annual inspection records.
• Ensure timely submission of mandatory reports to authorities and internal stakeholders.