Property Manager

Job Responsibilities:

1. Property Operations & Administration

• Manage and oversee the day-to-day operations of assigned properties to ensure efficient service delivery and occupant satisfaction.
  
• Conduct regular site inspections and prepare comprehensive inspection reports.
  
• Ensure all common areas, facilities, and amenities are maintained in a clean, safe, and fully operational condition.
  
• Supervise housekeeping, landscaping, security, waste management, and other facility-related services.
  
• Maintain accurate operational records, reports, and property documentation.
  
• Develop, review, and implement operational procedures, policies, and service standards to enhance efficiency and service quality.
  

2. Stakeholder & Occupant Management

• Serve as the primary point of contact for property owners, residents, tenants, and management committees.
  
• Respond promptly and professionally to enquiries, complaints, and service requests.
  
• Facilitate dispute resolution and manage stakeholder concerns effectively.
  
• Prepare and distribute notices, circulars, and official communications to owners, residents, and tenants.
  
• Foster positive relationships and maintain effective communication with all stakeholders.
  
• Provide regular updates to stakeholders regarding complaints, corrective actions, and service improvement initiatives.
  

3. Financial Management

• Prepare and administer annual operating budgets.
  
• Monitor expenditures and implement cost-control measures to optimize operational efficiency.
  
• Oversee the collection of maintenance charges, sinking fund contributions, rental payments, and other receivables.
  
• Monitor arrears and coordinate debt recovery initiatives where necessary.
  
• Review and verify invoices, quotations, and payment requests.
  
• Prepare monthly financial and operational reports for management and clients.
  
• Support audit processes and financial reviews.
  

4. Maintenance, Facilities & Asset Management

• Coordinate and monitor preventive and corrective maintenance activities.
  
• Address maintenance-related enquiries and complaints in a timely manner.
  
• Oversee building systems, including electrical, mechanical, plumbing, fire protection, lifts, CCTV, and access control systems.
  
• Ensure facilities, equipment, and assets are operating efficiently and reliably.
  
• Recommend asset enhancement and facility improvement initiatives.
  
• Maintain maintenance schedules, service records, and assets registers.
  

5. Contractor & Vendor Management

• Source, evaluate, and recommend qualified contractors, suppliers, and service providers.
  
• Manage procurement activities, including obtaining quotations and tender evaluations.
  
• Monitor contractor performance to ensure service quality and contractual compliance.
  
• Verify completed works and approve service reports and invoices.
  
• Ensure all contractors adhere to safety regulations and contractual obligations.
  

6. Legal & Regulatory Compliance

• Ensure compliance with relevant property management, strata, building, and local authority regulations.
  
• Maintain and update licenses, permits, certifications, and statutory records.
  
• Liaise with local authorities, utility providers, regulatory bodies, and government agencies.
  
• Ensure compliance with health, safety, environmental, and fire safety requirements.
  
• Assist in insurance-related matters, claims administration, and risk management initiatives.
  

7. Meeting & Governance Support

• Attend and support meetings involving property owners, clients, Joint Management Bodies (JMB), Management Corporations (MC), and Boards of Management.
  
• Prepare management reports, meeting agendas, presentation materials, and minutes.
  
• Follow up on action items and ensure implementation of approved resolutions.
  
• Coordinate and support Annual General Meetings (AGM) and Extraordinary General Meetings (EGM).
  

8. Emergency & Risk Management

• Lead and coordinate emergency response activities during incidents affecting the property.
  
• Manage operational incidents, stakeholder complaints, and crisis situations effectively.
  
• Conduct risk assessments and recommend preventive and corrective measures.
  
• Ensure emergency preparedness plans, procedures, and response protocols are maintained and regularly reviewed.
  

9. Team Leadership & Supervision

• Supervise and manage site personnel, including building executives, technicians, administrative staff, and service contractors.
  
• Monitor staff performance, attendance, productivity, and compliance with company standards.
  
• Provide coaching, guidance, and training to support employee development.
  
• Ensure adequate manpower planning and efficient allocation of resources
  

Requirements

Experience:

• Minimum 3–5 years of relevant experience in property management, facilities management, or building management.
  
• Proven experience in stakeholder engagement, operational management, and maintenance coordination is preferred.
  

Qualifications:

• Registered Property Manager (RPM).
  
• Professional certification from MIPFM, BOVAEA, IFMA, or equivalent recognized professional bodies.
  
• Fire Safety Manager Certification.
  
• Occupational Safety and Health (OSH) Certification.
  
• Project Management Certification.