Property Manager at Vicinity at Memorial Pointe
Posted
Description
The Property Manager (“PM”) is responsible for all property operations including financial performance and personnel management. Property Managers must possess exceptional leadership skills with the ability to set expectations and successfully achieve results. In addition, Property Mangers are responsible for directing the leasing efforts and maintaining excellent customer service and resident satisfaction.
Duties and Responsibilities:
• Maintain company standards
• Teamwork, motivation, and cooperation
• Enforcement of company policies and standards
• On-call for property emergencies and resident relations
• Innovate and initiate improvements
• Identify opportunities and implement strategic change for competitive advantage
• Regularly inspect vacant and make-ready apartments
• Maintain high standards of property appearance
• Monitor and manage maintenance procedures and staff
• Properly document liability and incident reports to the corporate office in a timely manner
• Perform any additional duties or tasks assigned by the Asset Manager
Human Resources:
• Lead, motivate, supervise, and review all personnel
• Establish and maintain a culture of professionalism and integrity
• Set clear objectives and expectations for staff and hold accountable to results
• Hiring or firing of personnel to achieve operational objectives
• New hire orientations – paperwork, benefits, company overview and manual
• Develop and monitor compensation/commission/incentive plans
• Payroll review and approval
• Employee training
Financial:
• Responsible for financial performance of the property, including Rent and Other Income, Concessions, Accounts Receivable, Accounts Payable, Expenses, and Capital Expenditures
• Budget preparation
• Monthly variance reporting
• Ensure rent and other income is efficiently collected, deposited, and posted
• Implement efficient and effective office procedures and processes
• Manage and monitor vendor and contractor relations
• Provide accurate, timely reports that meet company deadlines and objectives
• Keep and maintain accurate records and resident files
Sales, Marketing, Customer Service, Resident Relations:
• Direct all leasing efforts to achieve property goals
• Train, motivate, and monitor staff to achieve occupancy objectives
• Implement advertising and marketing campaigns in cooperation with company plans
• Execute the company’s digital strategy through social media and other online initiatives
• Maintain current market studies and competitive market information
• Create and monitor leasing strategies for new residents and renewals
• Maintain excellent customer service and resident satisfaction
• Foster a positive attitude amongst staff and a team approach to customer service
• Maintain company standards
• Teamwork, motivation, and cooperation
• Enforcement of company policies and standards
• On-call for property emergencies and resident relations
• Innovate and initiate improvements
• Identify opportunities and implement strategic change for competitive advantage
• Regularly inspect vacant and make-ready apartments
• Maintain high standards of property appearance
• Monitor and manage maintenance procedures and staff
• Properly document liability and incident reports to the corporate office in a timely manner
• Perform any additional duties or tasks assigned by the Asset Manager
Human Resources:
• Lead, motivate, supervise, and review all personnel
• Establish and maintain a culture of professionalism and integrity
• Set clear objectives and expectations for staff and hold accountable to results
• Hiring or firing of personnel to achieve operational objectives
• New hire orientations – paperwork, benefits, company overview and manual
• Develop and monitor compensation/commission/incentive plans
• Payroll review and approval
• Employee training
Financial:
• Responsible for financial performance of the property, including Rent and Other Income, Concessions, Accounts Receivable, Accounts Payable, Expenses, and Capital Expenditures
• Budget preparation
• Monthly variance reporting
• Ensure rent and other income is efficiently collected, deposited, and posted
• Implement efficient and effective office procedures and processes
• Manage and monitor vendor and contractor relations
• Provide accurate, timely reports that meet company deadlines and objectives
• Keep and maintain accurate records and resident files
Sales, Marketing, Customer Service, Resident Relations:
• Direct all leasing efforts to achieve property goals
• Train, motivate, and monitor staff to achieve occupancy objectives
• Implement advertising and marketing campaigns in cooperation with company plans
• Execute the company’s digital strategy through social media and other online initiatives
• Maintain current market studies and competitive market information
• Create and monitor leasing strategies for new residents and renewals
• Maintain excellent customer service and resident satisfaction
• Foster a positive attitude amongst staff and a team approach to customer service
Qualifications & Requirements:
• Strong organizational and time management skills
• Results-driven
• Financial acumen
• Attention to detail
• Marketing and technological savvy
• Ability to set goals and expectations and motivate a team
• Effective written and verbal communication skills
Education and Experience Requirements:
• Minimum 3 years’ management experience required, property management preferred
• Secondary education required, Bachelor’s degree preferred
• Proficiency in Microsoft Office (Outlook, Word, and Excel)
• Strong organizational and time management skills
• Results-driven
• Financial acumen
• Attention to detail
• Marketing and technological savvy
• Ability to set goals and expectations and motivate a team
• Effective written and verbal communication skills
Education and Experience Requirements:
• Minimum 3 years’ management experience required, property management preferred
• Secondary education required, Bachelor’s degree preferred
• Proficiency in Microsoft Office (Outlook, Word, and Excel)