The Property Manager II manages daily operations at assigned affordable housing properties and takes direct responsibility for leasing, resident files, rent collection, lease enforcement, building conditions, and site staff performance. This is a hands-on position for an experienced property manager who understands affordable housing programs and is ready to work directly with residents, complete detailed administrative work, address problems, and follow tasks through to completion.

The position requires practical knowledge of HUD-assisted housing, including Section 202 Project Rental Assistance Contract (PRAC) and Section 811 requirements, Low-Income Housing Tax Credit (LIHTC), workforce housing, and project-based assistance. The Property Manager II works with the Area Manager, Compliance, Finance, Facilities, and Supportive Services to maintain compliance, reduce vacancy, collect revenue, and provide safe, well-maintained housing.

Responsibilities:

Daily Property Operations and Staff Supervision

• Take ownership of daily property operations. Set priorities, complete assigned work, meet deadlines, and address issues without waiting for repeated direction. Escalate matters beyond delegated authority with the facts, actions already taken, and a recommended next step.

• Personally complete and review leasing, resident file, ledger, inspection, and reporting work. Provide direct coverage and help clear backlogs when needed rather than allowing unfinished tasks to accumulate.

• Supervise, train, and support assigned maintenance and other site staff. Set clear expectations, review work, conduct staff meetings and performance reviews, and address performance concerns with the Area Manager and Human Resources.

• Apply agency policies consistently and recommend practical improvements to the Area Manager. Keep accurate resident, vendor, payroll, invoice, deposit, and operational records.

• Communicate promptly and professionally with residents, applicants, staff, and housing partners. Attend community, resident, and HOA meetings as assigned and follow up on commitments.

Affordable Housing Program Compliance

• Apply the requirements of each property’s funding agreements and housing programs, including HUD Section 202 PRAC, Section 811, LIHTC, workforce housing, and other assigned programs. Understand how multiple funding sources affect eligibility, rent, leasing, and documentation.

• Maintain working knowledge of HUD multifamily project-based rental assistance (PBRA), project-based vouchers (PBV), and housing authority-administered assistance, including PCHA where applicable. Follow the correct process for each program and coordinate with the appropriate administrator.

• Process and review applications, income and asset verifications, rent calculations, initial certifications, annual and interim recertification’s, leases, and move-in and move-out documents. Submit complete files for required approvals and correct errors promptly.

• Maintain accurate waiting lists, referral records, applicant communications, and tenant files. Follow approved tenant selection plans, affirmative marketing requirements, occupancy restrictions, and fair housing procedures.

• Use applicable HUD occupancy guidance, including HUD Handbook 4350.3 where applicable, current program instructions, and LIHTC requirements. Apply updated instructions provided by Compliance and ask for clarification before processing unfamiliar transactions.

• Complete or coordinate subsidy submissions, certification transmissions, and corrections within assigned responsibilities. Use HUD-50059, EIV, and TRACS where applicable to HUD multifamily properties; follow separate PBV and housing authority procedures for those properties.

• Review resident files regularly, track certification deadlines, and resolve missing documentation. Complete required funder reports accurately and on time, prepare for inspections and audits, and close findings with Compliance and the Area Manager.

Leasing and Occupancy

• Perform affordable housing lease-up work, including applicant outreach, waiting list and referral follow-up, eligibility documentation, compliance approvals, unit readiness, lease execution, and move-ins.

• Maintain a current leasing pipeline and vacancy list. Follow up on incomplete applications, missed appointments, pending approvals, and inspection delays to reduce avoidable vacancy.

• Coordinate with Maintenance, Compliance, and housing authorities so units and files are ready for occupancy. Confirm required approvals before move-in and keep the Area Manager informed of barriers.

Rent Collection and Financial Responsibilities

• Collect rent, maintain accurate resident ledgers and deposit records, follow up on delinquency, and carry out approved payment agreements and collection procedures. Resolve disputed balances and subsidy discrepancies with Finance and the Area Manager.

• Read and use the property budget, monthly financial statements, rent roll, delinquency reports, and budget variance reports. Identify collection shortfalls or unusual expenses and take appropriate action within delegated authority.

• Review invoices, payroll, accounts payable, purchase requests, and expense reports for accuracy. Approve or submit them within established authority and deadlines, with the required supporting documentation.

Maintenance and Resident Relations

• Inspect property conditions monthly and coordinate unit inspections at least quarterly, or more often when required, following agency procedures and applicable entry requirements. Track work orders, unit turns, safety concerns, and repairs to completion.

• Prepare the annual preventive maintenance schedule, monitor completion, contribute to the Capital Needs Assessment, and provide quarterly feedback on property improvement needs. Confirm that repair work meets the approved scope.

• Maintain property safety and emergency plans. Respond promptly to emergencies, use required PPE, and report incidents, maintenance needs, and operational concerns in the assigned system within 24 or 48 hours for non-emergent issues, as required by agency policy.

• Address resident complaints, lease violations, and conflicts consistently and document follow-up. Recognize reasonable accommodation requests and coordinate them through established procedures.

• Work with Supportive Services to promote housing stability using Housing First, harm reduction, and trauma-informed practices while maintaining clear lease expectations and safe property operations. Complete required training and other duties as assigned.

Minimum Qualifications

• Four years of hands-on residential property management experience managing a building with more than 50 units, elevators, and security systems. Experience must include daily leasing, rent collection, resident files, maintenance coordination, and property financial responsibilities.

• Direct affordable housing property management experience and practical knowledge of HUD-assisted housing, including Section 202 PRAC and Section 811, LIHTC, and workforce housing. Must be able to explain how program requirements affect daily work and apply those requirements accurately.

• Experience with HUD project-based rental assistance, PBV, or housing authority-administered programs, including PCHA where applicable. Understand the differences in eligibility, documentation, subsidy coordination, and leasing processes.

• Hands-on experience preparing certifications and recertification’s, verifying income and assets, calculating rent, maintaining compliant resident files, and resolving documentation errors with Compliance.

• Affordable housing lease-up experience, including applicant follow-up, file preparation, required approvals, and coordination of unit readiness and move-ins.

• Ability to read a property budget and financial reports, review resident ledgers and delinquency, control expenses, and identify issues that require follow-up or escalation.

• Working knowledge of landlord-tenant requirements, fair housing, reasonable accommodations, lease enforcement, inspections, and resident conflict resolution.

• Demonstrated initiative and follow-through. Able to identify what needs attention, organize competing priorities, complete detailed work accurately, and resolve routine issues independently while seeking guidance when needed.

• Proficiency with property management software, document and spreadsheet programs, record-keeping, and report preparation. Able to read, write, and communicate in English.

• Strong interpersonal skills and the ability to work respectfully with residents, staff, housing partners, vendors, and people from diverse backgrounds. Willingness to learn program changes, accept feedback, and work directly with site teams to solve problems.

Preferred Qualifications

• Two or more years of supervisory experience, including staff training, coaching, and performance management.

• Experience in permanent supportive or transitional housing and working with people who have experienced homelessness.

• Experience preparing for funder reviews, resolving audit findings, and improving occupancy, collections, or file compliance.

Other Requirements

• Must have reliable transportation.

• Must have a valid Washington State driver’s license and driver liability insurance

• Must be able to pass a driving record check

• Must be able to pass a background check/drug screen.

Physical Requirements for this position can be found here.

Benefits

• Generous vacation and sick leave

• 10 paid holidays and 1 floating holiday

• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

• Employer-Paid Life and AD&D Insurance

• 401k offered for unionized employees (through OPEIU8)

• 403b offered for non-union employees

• Employee Assistance Program

• Travel Assistance Program

• Aflac offered for all employees.

About LIHI

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive. #hp

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Property Manager II

Position Summary