Property Manager
Heading Home's mission is to prevent and end homelessness. Through personalized support and shelter, as well as larger advocacy and affordable housing work, we provide stability and foster the independence every family and individual needs to thrive.
Founded in 1974, Heading Home is a leading provider of housing and support services for low and extremely low-income individuals and families currently or formerly experiencing homelessness in Eastern Massachusetts. For over 50 years, we have successfully helped thousands of people end their homelessness.
As an agency, our services are diverse; we provide emergency, transitional, permanent and affordable housing, and support services, to low-income individuals and families.
We are proud to share that for 17 years running, 90%+ of Heading Home's clients retained permanent housing. Last year, 97% of Heading Home clients remained housed after one year.
Job Title: Property Manager
Reports To: Director of Real Estate & Facilities
Location: Boston, MA
Position Type: Full-Time; Exempt
Salary: $63,654 to $74,263
Overview:
The Property Manager will be responsible for the property management aspect of Heading Home’s housing and shelter programs serving both individuals and families. This person will serve as a liaison between landlords, Heading Home’s program and facility staff, and the Leasing Manager to ensure the smooth operations and high quality of heading Home’s properties and the client experience.
Responsibilities / Essential Job Functions:
Landlord Relationships
- Create and maintain relationships with landlords, follow-up on property management issues, landlord concerns, and work closely with the facilities team to address facilities concerns when appropriate.
- Actively market the Organization to potential and existing Landlords & Management Companies
- Responsible for identifying, securing, and negotiating leases for new and replacement units as needed.
- Responsible for preparing rent reasonableness for new units and reviewing rent reasonableness for lease renewals.
- Responsible for processing lease renewals and negotiating rents to ensure they remain under the HUD FMR
- Maintain system for tracking unit replacement needs within the portfolio
Compliance
- Processes initial, interim and annual recertifications for the assigned properties.
- Prepares document packages for annual recertifications.
- Calculates rent, continued program eligibility and/or compliance based on subsidy program type.
- Collaborate with program staff on client issues including client complaints, concerns and evictions.
- Support the initial, annual, and special inspections of units according to Housing Quality Standard (HQS) and Rent Reasonableness guidelines as required by HUD.
- Responsible for ensuring compliance with all property-related aspects of Heading Home’s housing and shelter contracts, including quality standards, inspection procedures, and documentation.
- Enforce lease agreements and prepare lease violations for programs and clients.
- Inform program Directors and Managers of any non-compliance.
- Develop Behavioral and Housekeeping Plans of Action with Programs
- Performs other related duties as required. This job description may be revised based on the review of the Director of Real Estate or Senior Director of Real Estate.
Equal Employment Opportunity Statement
Heading Home, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Work Environment (should include noise level, physical demands such as bending, sitting, lifting) Example:
Cubicle space within large office building; prolonged sitting at a desk and working on a computer, OR, requires equal amounts of sitting and standing, must be able to climb stairs. Office is open to the public and visitors only by appointment. Position requires a minimum of four days onsite. Office is climate controlled with heat and air conditioning.
Qualifications / Requirements: (education, years of experience, knowledge base, skills)
- Proficient in English, Bilingual preferred
- Proficient with Microsoft Word, Excel, Outlook, and Acrobat Adobe
- BA with one (1) year property management experience or two (2) years property management experience
- Certified Occupancy Specialist or Affordable Housing Manager Certification
- Experience working with homeless and/or formerly homeless individuals in housing settings; experience with disabled populations and Housing First programs a plus.
- Basic Knowledge of subsidized housing programs
- Must have a vehicle and valid Massachusetts Driver’s License
- Ability to access different building locations and program sites, including climbing several flights of stairs
- Flexibility to work or be available according to program demands
Skills/ Attributes:
- Highly developed planning, organizational skills, excellent verbal/written communication, and interpersonal skills.
- Excellent verbal/written communication and interpersonal skills.
- Proficient understanding of basic math concepts.
- Strong computer skills including familiarity with management information systems or database programs.
- Strong people manager with ability to work well with both managers, peers, direct reports.
- Diplomatic and thoughtful manner in dealing with external partners.