ProResources Product Support Coordinator

Job Purpose

The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would:

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of clients
• Manage a rental fleet inventory mix
• Become a safety expert and change agent
• Become an expert in the equipment rental industry
• Be promoted and grow their career

What you will do...

• Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
• Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
• Generate, process, analyze and review a small selection of daily business reports
• Schedule delivery and pickup of equipment on a timely basis
• Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
• Provide sales support to Sales Representatives that have contact with customers outside of your branch
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Learn and follow all company procedures and protocols
• Support all team members
• Perform additional duties as assigned

Requirements

• H.S. Degree Required, College Degree Preferred
• A valid U.S. Driver’s License
• Be able to regularly lift 50lbs or more
• Ability to sit, stand, and walk for extended periods of time
• Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch,squat, kneel, and stoop for extended periods of time
• Must be able to work indoors and outdoors when required of the job

Skills

• Computer skills to support entering information into systems
• Basic knowledge of Microsoft Word and Excel Programs
• Strong interpersonal skills
• Teamwork
• Listening Skills
• Ability to communicate effectively and efficiently
• Dependability