Protective Support Specialist

The Opportunity:

The Protective Support Specialist will provide alarm system services with specific responsibility for installing, repairing and/or replacing fire and security alarm systems and related equipment; maintaining a regular inspection and test schedule; documenting activities; and maintaining necessary servicing tools and materials.

What You'll Do:

• Monitor, install, repair, and maintain CCTV systems.
• Install and program HID card readers.
• Install and terminate low voltage systems.
• Perform installation, maintenance and service of access control, intrusion, life safety, CCTV camera and other security-related devices.
• Review and troubleshoot potential problems and threats related to infrastructure.
• Daily review of alarm issues. Document resolution and details, provide monthly reports.
• Maintain testing/property documentation calendar.
• Assist with maintaining the systems records including the code and zone list.
• Maintain accurate logs of all activities performed.
• Assure all equipment issued by the department is properly maintained.
• Ensure the highest level of confidentiality is exercised at all times.

What You'll Bring:

• Associate degree and technical certification preferred.
• Minimum of 2 years of relevant, and progressively responsible experience with intrusion, life safety and access control systems is preferred.
• Excellent oral and written communication skills and ability to communicate effectively with individuals at all levels in both written and verbal form.
• Excellent interpersonal and collaboration skills.
• Strong problem-solving skills and analytical capabilities.
• Experience handling sensitive and highly confidential matters.
• Selfless and dedicated to service, team player.

Additional Requirements:

• Both day travel and overnight domestic travel required up to 15% of the time.
• Possession of valid driver’s license and passport.
• First Aid/CPR/AED Certification or ability to become certified.
• Willing to work a flexible schedule as needed to include after hours and on weekends.
• Willing to submit to Random Drug Testing during employment.