Provider Network Specialist
Wellthy is seeking a Provider Network Specialist to own the supply side of Wellthy’s backup care network. When a family needs care on short notice—whether that’s a spot at a daycare, camp, or enrichment activity—it works because someone built the network behind it. That’s you. You will find quality providers in the markets where our clients need coverage, bring them on board, and keep those relationships strong so families always have somewhere to turn.
This role sits at the intersection of relationship-building and operations. You’ll spend your time sourcing and vetting providers, negotiating terms, getting partners live and bookable, and monitoring coverage across your markets to stay ahead of demand.
You will report directly to the VP of Operations, Backup Care.
Responsibilities will include:
- Source and prioritize providers (in-home care, centers, camps, and activities) in the markets where client families need coverage, using licensing data, reviews, and market knowledge to decide where to focus
- Run outreach to prospective providers: walk them through how Wellthy’s backup care benefit works, make the case for joining, and carry them from first conversation to live in the network
- Vet providers against Wellthy’s quality bar before they come onboard, drawing on licensing, reviews, and direct evaluation
- Negotiate rates and partnership terms that hold up across single sites as well as multi-location and franchise groups, structuring agreements that work for the provider and for Wellthy
- Get providers fully set up to take bookings: collect and verify onboarding documentation, coordinate payment and billing details, and clear anything blocking them from going live
- Serve as the ongoing point of contact for your providers, keeping them active, responsive, and confident referring families to us
- Track your markets, monitor coverage and fill rate, and flag gaps where we need more supply to meet demand
- Work alongside operations, billing, and legal to keep contracts, onboarding, and the daily running of the network moving
You’re a great fit if you:
- Have 2+ years of experience in recruitment, vendor management, partnerships, sales, or customer service, with a track record of hitting established targets
- Hold an Associate or Bachelor’s degree preferred (relevant experience may be considered in lieu of a degree; 3 years of relevant experience in place of an applicable degree)
- Have excellent written and verbal communication skills, with the ability to explain a program clearly and concisely
- Demonstrate strong attention to detail, organization, and the ability to multitask and prioritize in a fast-paced environment
- Are comfortable pulling data, generating reports, and using basic productivity software (GSuite, Slack, spreadsheets)
- Are open to learning, experimenting, and evolving, with curiosity around how tools like AI can support your workflow or help families more effectively
Preferred but not required:
- Experience recruiting backup care or childcare provider partners
- Comfort presenting or with public speaking
- Experience working in a remote environment
Total Compensation
The starting salary for this position is $28-$31/hour.
Additional benefits include:
- Remote work environment
- Medical, dental, and vision benefits within 30 days of hire
- Retirement saving account with matching company contributions
- Mental health benefits
- 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days)
- Sick and Caregiving Days
- Professional development initiatives for growth
- Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave
Role Requirements
To work remotely, you must have a strong internet connection, quiet space to take calls, and a professional (distraction-free) environment.