Provider Recruitment & Contracts Manager

Help Build Transportation Networks That Keep Communities Moving

About Transit Technologies

Transit Technologies serves as the parent company to a diverse network of transportation products and services that, together, cover the entire lifecycle of a vehicle using best-in-class software. An industry leader in the making, Transit Technologies is on a path to becoming a one-stop shop for transit solutions and a full end-to-end provider of modern mobility services.

About MJM Innovations

MJM Innovations improves transportation, aging services, and other programs through transportation management software, outsourced management services, payment solutions, and custom software development. We serve state and local government agencies, transit authorities, nonprofits, and private transportation providers.

Our solutions help organizations deliver safe, reliable, and efficient transportation services to the communities that depend on them every day.

About the Opportunity

MJM Innovations is seeking a Provider Recruitment & Contracts Manager to build, manage, and strengthen our network of RideChoice and ADA Paratransit transportation providers.

This role is critical to ensuring transportation services are delivered safely, reliably, and efficiently throughout a 24/7 operation. You will recruit and onboard provider partners, negotiate and manage contracts, monitor provider performance, and work closely with operational leaders to continuously improve service delivery.

The ideal candidate is relationship-driven, highly organized, analytical, and comfortable balancing provider recruitment, contract administration, operational oversight, and stakeholder management.

If you enjoy building partnerships, solving problems, and creating measurable impact in the communities you serve, we'd love to hear from you.

What You'll Do

Build and Grow the Provider Network

• Recruit, evaluate, and onboard RideChoice and ADA Paratransit transportation providers

• Develop relationships with transportation operators and vendor partners

• Ensure adequate provider coverage to support service demand across all operating hours

• Identify opportunities to strengthen provider capacity and improve service availability

Manage Provider Contracts

• Negotiate contract terms with transportation providers and business partners

• Ensure all contractual obligations, deadlines, and performance standards are met

• Analyze contractual risks and recommend appropriate mitigation strategies

• Maintain accurate contract records and documentation

Monitor Provider Performance

• Track operational performance metrics and identify trends

• Proactively address performance concerns and collaborate with providers to implement corrective actions

• Ensure compliance with service standards, ADA requirements, safety expectations, and operational procedures

• Support continuous improvement initiatives designed to enhance service quality

Serve as a Trusted Partner

• Act as the primary point of contact for provider inquiries, concerns, and operational issues

• Build strong relationships with providers, clients, transit agencies, and internal stakeholders

• Collaborate with cross-functional teams to resolve challenges and improve outcomes

• Attend regular meetings with Valley Metro personnel and other key stakeholders

Drive Reporting & Strategic Insights

• Prepare executive-level reporting on provider performance, program effectiveness, and operational metrics

• Analyze trends and identify opportunities for operational improvements

• Support leadership decision-making through data-driven recommendations

• Contribute to strategic planning efforts that support long-term program success

What Makes Someone Successful Here

Our highest-performing team members consistently demonstrate the following qualities:

Drives Results Relentlessly

You are proactive, persistent, and focused on delivering measurable results for providers, customers, and communities.

Owns It

You take accountability for outcomes, solve problems quickly, and follow through on commitments.

Thinks Critically, Acts Decisively

You assess situations, evaluate risks, and make sound decisions in fast-moving environments.

Communicates with Impact

You can effectively engage providers, executives, operational teams, and government stakeholders.

Inspires and Elevates Others

You build collaborative partnerships and help others succeed.

Obsessed with Growth

You continuously seek opportunities to improve service quality, operational performance, and your own professional development.

Raises the Standard

You strive for excellence and challenge processes that no longer serve the organization or its customers.

Coachable

You embrace feedback, adapt quickly, and remain open to new ideas and approaches.

Qualifications

Required

• Five (5) or more years of experience within transit, paratransit, mobility services, transportation operations, or related environments

• At least two years of leadership, supervisory, or program management experience

• Strong understanding of ADA paratransit requirements and demand-response transportation operations

• Experience managing provider, vendor, contractor, or partner relationships

• Strong contract administration and negotiation skills

• Excellent written and verbal communication abilities

• Strong organizational and project management skills

• Ability to manage multiple priorities simultaneously

• Proficiency with Microsoft Word, Excel, PowerPoint, and reporting tools

Preferred

• Experience with Trapeze scheduling and brokering software

• Experience supporting transportation networks operating in public sector environments

• Experience managing provider performance programs and service-level agreements

• Knowledge of procurement, contract compliance, and transportation regulations

• Experience preparing executive-level reports and presentations

Why you should join our team . . .

•At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.

•Transit-Technologies is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.