Provider Resolution Specialist
Summary
Support Medicaid providers via phone and email, resolving issues with a provider-facing web app and explaining workflows, codes, and processes.
Provider Resolution Specialist
On-Site Only in Jefferson City, MO
Payrate: $20.00/hr
Join the Conduent Customer Service Team
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you:
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
Schedule: Mon. – Fri. 8:00 AM – 5:00 PM (1 hour lunch)
Estimated hourly rate $20.00
Paid Training
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
About the Role:
The Provider Resolution Specialist is a Help Desk position handling inbound calls and emails from Medicaid Providers and Staff while delivering exceptional customer service.
Support a Provider-facing web app
Deliver provider-centric service and initial contact resolution
Maintain up to date support knowledge through offered training
Provide clear, complete, and accurate instructions/information based on a full understanding of the app's functionality.
Requirements:
High School diploma or GED
2 plus years of experience in healthcare (Pharmacy Tech, Medical Tech, or hands on patient care) preferred
An ability to answer calls in a timely manner, as they are automatically received (First call resolution environment)
Understand provider workflows
Familiarity with Medicaid PA/PreCert processes
Knowledge of provider types, specialties, enrollment status, practice settings, service categories, provider ID numbers, Dx, and procedure codes, etc.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $20.00/hr.