Provisioning Engineers
We are seeking a skilled Provisioning
Engineer to join our network operations team. In this role, you will take
ownership of approved network designs and deliver them through to successful
service activation on the live network.
• Take
ownership of approved orders from the Design team and deliver them through to
successful service activation within committed timeframes
• Plan
provisioning activities, book change windows, prepare configuration scripts,
and verify all pre-requisites before activation
• Configure,
activate, and commission services on the live network in accordance with the
approved design and change management processes
• Coordinate
with Field Engineers, NOC, customer technical contacts, and third parties
(e.g., carriers, NBN Co, vendors) to ensure end-to-end service delivery
• Perform
thorough service testing and validation against acceptance criteria and obtain
customer sign-off where required
• Diagnose
and resolve issues encountered during provisioning; escalate to Design, Vendor
Support, or senior engineers when necessary
• Execute
rollback procedures cleanly when required and ensure the network is returned to
a stable state
• Update
inventory, provisioning records, and order management systems accurately upon
completion of each task
• Produce
handover documentation for Service Operations and ensure monitoring and
alarming are correctly configured
• Provide
post-activation support during the warranty/early-life period and assist with
fault investigation
• Work
shifts and after-hours change windows as required, following on-call and
escalation procedures
• Identify
recurring provisioning issues or process gaps and contribute to continuous
improvement initiatives
• Comply with workplace Health, Safety, and
Environment (HSE) policies and procedures at all times
• Actively
contribute to process improvement initiatives and suggest enhancements to
workflows and best practices
Requirements
• Education: Bachelor’s degree in Telecommunications,
Electronics, Computer Science, or related engineering field (Diploma with
strong relevant experience may be considered)
• Experience: 4–8 years of hands-on experience in network
provisioning and service activation within a telecom or service provider
environment
• Technical Skills:
o Hands-on
configuration and provisioning of Juniper (MX), Cisco, and Nokia devices
o Strong
experience with SecureCRT, WinSCP, and scripting for device configuration
o DWDM
provisioning experience on Nokia PSS and Huawei platforms using NFM-P and NFM-T
o Working
knowledge of Alcatel SDH (1660, 1662, 1642), Cisco WIP routers, Nokia
NGTT/NGCE-AA, and Netconfig roles
o Experience
with Microsoft Azure and AWS networking, including tunnel creation
o Operational
knowledge of NBN Portal, One Manage, TEMIP, Voice Switches, and OSS systems
o Experience
using Cisco Prime for NTU device scripting
• Soft Skills:
o Excellent
coordination and stakeholder management skills
o Strong
problem-solving and troubleshooting abilities under pressure
• Other Requirements:
o Willingness
to work in rotational shifts and after-hours change windows
o Experience
working in onshore-offshore delivery models
• Preferred
Qualifications
o Huawei
certifications - NCE-CE (Cloud & Enterprise) and NCE-TX (Transmission)
o Experience
with fibre, transport, and IP/MPLS service provisioning