PSH Case Manager

Department: Permanent Supportive Housing | Reports to: Director of Housing | FLSA Status: Non-Exempt | Salary Range: $54,000–$58,000

About Miriam’s Kitchen

Miriam’s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.

Department Description

Miriam’s Kitchen’s PSH program provides supportive housing services to over 300 residents so they can quickly obtain housing and remain stably housed, with 99% of residents remaining stably housed after their first year. Miriam’s Kitchen case managers provide ongoing case support to help clients meet short and long term goals and to prevent a return to homelessness. We serve as a coordinator and advocate between the resident, their landlord, and service providers. Case managers support residents in increasing income, improving health, and building social and community connections. Our residents live throughout DC, and case managers’ work takes place in residents’ homes, at Miriam’s Kitchen, and throughout the community.

Position Summary

PSH Case Managers provide community-based support services to a primary caseload of up to 18 residents who were formerly chronically homeless. PSH Case Managers work together as a team to help individuals move from homelessness to housing through the housing identification process, and to provide ongoing support services to help residents maintain stable housing and achieve the highest level of self-sufficiency and quality of life possible.

Essential Duties and Responsibilities

Resident Engagement & Case Management

• Develop trusting relationships with PSH residents. Engage residents to collaboratively develop goals and service plans for housing, mental health, substance abuse, health, education, income, employment, and other goal areas. Support residents’ work toward goals through individually tailored services and by facilitating effective connections to community resources.
• Provide outreach, case management, crisis support, advocacy, and other needed services to residents, primarily in the community and in residents’ homes, but in any setting necessary, including streets, shelters, jails, hospitals, and program offices.
• Meet or exceed monthly client contact requirements of two contacts per month, including one home visit per month.
• Support residents’ wellness and independence.
• Monitor residents’ medical and mental health needs and facilitate referrals for support as necessary.

Community Collaboration & Advocacy

• Act as a liaison with landlords and other community stakeholders to promote the success of residents and the PSH program.
• Collaborate with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs.
• Actively look for ways for Miriam’s Kitchen to expand or improve the PSH program to better meet residents’ needs.

Documentation & Compliance

• Maintain written and electronic records, compile reports, and complete all required program documentation (e.g., case notes, incident reports, home visit reports, monthly and quarterly reports).
• Maintain appropriate confidentiality of resident information and records in accordance with program and organizational standards.
• Perform all other duties as assigned.