PSP Onboarding Specialist (Account)
About the Client
Our client is an international payment service provider that specializes in online payment processing solutions for e-commerce merchants. Their focus is on facilitating credit card transactions and offering both physical and virtual white-label prepaid and debit card programs. They aim to deliver secure and efficient payment systems tailored to the needs of online businesses.
Role Overview
Join a dynamic team as an Onboarding Specialist, where you'll lead the charge in bringing new partners on board. This role offers the opportunity to engage with an extensive list of partners, from APM providers to acquiring banks, and drive the onboarding process from start to finish. You will play a crucial role in shaping the partner network of a growing fintech company, with direct exposure to global payment trends.
Key Responsibilities
Lead the full onboarding process for APM providers and acquiring banks from our existing partner list — from first contact through contract, technical setup, and launch
Stay in regular contact with partners, keeping each onboarding moving and solving problems as they come up
Negotiate business and contract terms with partners as part of onboarding
Track and report on the status, timelines, and delays of onboarding projects
Develop and implement onboarding strategies to enhance partner satisfaction and retention
Collaborate with cross-functional teams to ensure seamless integration and support for partners
Represent company at industry events, conferences, and partner meetings when needed
Requirements
Experience in Fintech, ideally in partners onboarding, partner/account management roles
Understanding of the payments ecosystem: acquiring, alternative payment methods, payment gateways, and onboarding processes
Demonstrated experience managing onboarding cycles, including technical coordination and commercial negotiation
Familiarity with compliance and risk considerations in payment partnerships is an advantage
Proficiency in CRM software and project management tools to track onboarding progress and partner interactions
Strong analytical skills to assess partner performance metrics and identify areas for improvement
Languages: English C1, Russian C1.
Key Soft Skills
Strong project management skills — able to run multiple onboardings in parallel and keep them moving
Clear, proactive communication style
Ability to adapt to changing priorities and thrive in a fast-paced environment
Excellent problem-solving skills
Collaborative mindset with a focus on partner satisfaction
What We Offer
Opportunity to shape and grow the payment partner network of a fast-growing fintech company
Direct exposure to global payment trends and key industry players
Collaborative, dynamic team environment
Competitive compensation package