Psychiatric Medical Assistant

The Psychiatric Medical Assistant (PMA) supports the Health Center, Integrated Behavioral Health, and care teams in delivering high-quality patient care. Working as part of an interdisciplinary team, the PMA collaborates directly with providers and other care team members to perform a variety of back-office, clinical, administrative, and patient-related duties within the scope of their licensure. This role helps ensure smooth patient flow and supports the needs of patients in a outpatient primary and specialty care clinic setting.

What's in it for you?

• Great work-life balance: 8:30 AM–5:30 PM, Monday–Friday, with no weekends
• Generous time off: 12 paid holidays, a floating holiday, vacation, and sick time
• Affordable health coverage: Choose from two health plans, with 95% of premiums covered
• Plan for the future: 403(b) retirement plan with employer match
• Earn more for your skills: Additional pay for bilingual staff
• Student loan support: Eligible for the State Loan Forgiveness Program
• Wellness benefits: Access to Headspace for mindfulness and meditation

Duties and responsibilities

• Perform patient care duties within the scope of medical assistant training, including monitoring vital signs, conducting patient intakes, and preparing patients for examinations.
• Maintain client charts and ensure hospital and ER discharge reports are available for provider review prior to patient appointments.
• Assist with gathering and tracking health information and entering data into the Electronic Medical Record (EHR).
• Provide administrative support to the Psychiatric team including preparing forms, scanning medical documents, scheduling appointments, and reviewing and assisting with medication refill requests.
• Room patients or open telehealth appointments and collect updates to patient records
• Coordinate with clients and interdisciplinary team to address clients’ needs.
• Communicate health needs to care team members for comprehensive care coordination and treatment planning
• Complete all documentation per Medi-Cal, Santa Clara County, and AACI standards within expected deadlines.
• Facilitate referrals to community resources and perform case management services.
• Process medication refills as ordered by the provider.
• Attend ongoing training and maintain knowledge of community services and resources available to patients
• Participate in PCMH and Quality Improvement initiatives
• Participate in health outreach activities, health fairs, school and community presentations
• Complete other related duties and projects assigned.