PT Care Manager

General Summary:

The Part-Time Care Manager provides approximately 25 hours per week of non-clinical case management and coordinated support for students experiencing heightened or complex concerns, including suicidal ideation, hospitalizations, significant medical issues, family deaths, and other extenuating circumstances. The Care Manager conducts student outreach and follow-up, coordinates referrals and support with campus and community partners, maintains appropriate case documentation, and assists students in navigating resources and returning to campus following significant disruptions. The position participates in the weekly Petrel Assessment and Care Team (PACT) meeting, supports the assessment and monitoring of higher-concern cases, and assists with outreach, educational programming, and prevention initiatives related to student well-being, behavioral intervention, and a campus culture of care.

Duties and Responsibilities:

• Conduct individualized assessments of PACT referrals to evaluate level of risk, and need for intervention
• Coordinate with cross-functional teams of support for students with complex needs, ensuring continuity of care and appropriate follow-up.
• Serve as a liaison between students, families, faculty, and university administrators in navigating complex or sensitive situations; interpret university policies and procedures, and guide stakeholders through appropriate processes.
• Assist students of concern in negotiating challenges that may impact their academic performance and progress.
• Share case responsibility on complex student care cases (ie, student death, natural disaster, hospitalization) under supervisory guidance during high volume case periods
• Initiate non-standard communications related to student care follow up, including official correspondence, alerts, and email notifications
• Design and coordinate workshops for faculty, staff, and students that strengthen awareness of student care practices
• Collaborate with campus and community partners to identify resources addressing housing insecurity, financial instability, and other issues affecting students’ basic needs.
• Other duties as assigned.

Professional Expectations

• Availability to work Tuesdays and attend the weekly 9:00–11:00 a.m. Petrel Assessment and Care Team meeting.
• Demonstrates professionalism through respectful communication, ethical conduct, accountability, and collaboration.
• Maintains composure and reliability in a dynamic environment, contributes to an inclusive workplace, and engages in continuous learning and improvement.