PT Clerk Residence Hall Front Desk

PT Clerk Residence Hall Front Desk

Midland College | Midland, Texas

JOB SUMMARY

The Residence Hall Front Desk Clerk plays a pivotal role in ensuring smooth operations within Residence Life at Midland College. They are responsible for providing exceptional customer service to residents, guests, and staff while maintaining a safe and welcoming environment. This position requires a combination of administrative tasks, customer service, and basic problem-solving skills.

ABOUT MIDLAND COLLEGE

At Midland College, we believe education transforms lives, strengthens communities, and creates opportunity for future generations. As a driving force for workforce development and economic growth in the Permian Basin, we serve dual-credit students, first-time-in-college learners, adult students, and working professionals. Through strong partnerships with K-12 schools, universities, business and industry, and community organizations, we make education accessible, prepare students for meaningful careers, and help shape the future of our region.

Midland College is a dynamic institution experiencing rapid enrollment growth and institutional growth. We are continually evaluating how we work, challenging ourselves to improve, and embracing innovation to serve our students and community better.

Three Core Values define our culture:

YES – We embrace challenges with curiosity, optimism, and a solutions-oriented mindset.

STUDENTS – Student success is at the center of every decision we make.

ACT – We take ownership, move with purpose, and deliver meaningful results.

We seek individuals who are adaptable, resilient, and energized by change. Our employees ask thoughtful questions, challenge the status quo, solve problems collaboratively, and continuously look for better ways to serve students. We work hard, think strategically, and hold ourselves accountable. We also believe great teams support one another, celebrate successes, and bring positivity, perspective, and a sense of humor to the workplace.

What You Can Expect at Midland College:

• A leadership team committed to action, collaboration, and continuous improvement.
• A Board of Trustees that values stewardship, innovation, and long-term vision.
• A community that believes deeply in the power of education to create opportunities.
• Meaningful work, supportive colleagues, and the opportunity to make a lasting impact, every single day.

If you're passionate about making a difference, excited by growth and innovation, and ready to help students succeed while strengthening the Permian Basin, we invite you to join our team.

ESSENTIAL FUNCTIONS

Customer Service

• Greet residents, guests, and visitors in a friendly and professional manner
• Provide information and assistance regarding residence hall policies, procedures, and services
• Address inquiries, concerns, and complaints promptly and effectively
• Answer phone calls and direct issues to the appropriate party
• Maintain a positive and welcoming atmosphere at the front desk area

Administrative Support

• Answer phone calls and in-person inquiries
• Assist with check-ins and check-outs for residents
• Assist with administrative tasks as assigned by Residence Life staff

Security and Safety

• Monitor access to the residence hall, ensuring only authorized individuals enter the building
• Knowledge of residence hall policies and regulations to ensure the safety and security of residents and property
• Observe, report, and document all policy violations
• Respond appropriately to emergencies, including contacting appropriate on-call staff and following established procedures
• Report maintenance issues, safety hazards, and security concerns observed to the on-call staff or hall manager
• Comply with FERPA guidelines

Collaborative Team Member

• Collaborate with Residence Life staff, including Resident Assistants and Residence Hall Managers to foster a supportive community environment
• Participate in staff meetings, trainings, and professional development opportunities
• Work cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and support
• Complete other duties assigned