PT Front Desk Associate - Willow Recreation Center

Position Summary

The Front Desk Associate serves as the first point of contact for guests. This role is responsible for greeting and providing guests with information, answering inquiries, processing registration programs and memberships, handling cash and ensuring the facility is properly opened and closed.

Essential Job Duties

• Develop general knowledge of Park District programs to respond to specific questions and to direct guests to the appropriate staff.
• Open/close the recreation center.
• Greet and assist guests.
• Process program registrations and memberships using appropriate paperwork and waivers.
• Answer telephone in a timely manner and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
• Familiarity with the facility floor plan and emergency/evacuation procedures.
• Familiarity with the day’s activities scheduled in the facility.
• Handle cash and credit card transactions accurately; reconcile daily cash drawers in accordance with district policies.
• Process/issue photo Identification cards to pass holders, members and employees.
• Operate office machines.
• Maintain a clean and organized work environment.
• Communicate maintenance issues, repairs, and room setups.
• Demonstrate consistent attendance and on-time arrival.
• Attend all meetings when appropriate.
• Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
• Demonstrates appropriate knowledge of all Hoffman Estates Park District policies and guidelines.
• Attend required training and safety programs.
• Perform other duties or special projects assigned.

Days/Hours of Work:

• Primary shifts will be evenings (4:30 pm - 9:30 pm) and weekends (6:30 am - 12:00 pm or 11:45 am - 5:30 pm)
• Availability to cover as a sub, as needed, Monday - Fridays is preferred. (6:30 am - 12:00 pm or 11:45 am - 4:45 pm)

Location

Willow Recreation Center

3600 Lexington Dr, Hoffman Estates, IL 60192

The Hoffman Estates Park District is a proactive equal-opportunity employer.