PT Independent Dealer Service Representative

Compensation

• $28/Hr

Account & Communication Management

• Maintain regular communication with the assigned Outside Sales Representative regarding account activities, service needs, and store conditions.
• Review and respond to email, phone calls, and other communications daily.
• Utilize company-approved GPS-enabled timekeeping systems to accurately record work hours for payroll purposes.
• Check in with store or yard management upon arrival and notify management when service work has been completed.

Store Service & Inventory Support

• Service one to three assigned customer locations daily, as directed by management.
• Maintain product displays and merchandising areas in accordance with company standards.
• Stock and replenish lumber and related products from overhead storage and incoming shipments.
• Organize and straighten inventory displays to ensure products are clean, accessible, and properly presented.
• Identify and correct misplaced inventory and bin contamination issues.
• Remove sawdust, debris, and other materials from service areas to maintain a clean and safe environment.
• Monitor product inventory levels and communicate replenishment needs through established processes.

Merchandising & Customer Service

• Maintain current pricing labels, signage, and merchandising materials in accordance with company and customer requirements.
• Support promotional activities, display resets, and merchandising projects as assigned.
• Establish and maintain positive working relationships with store managers, department managers, and store associates.
• Provide professional customer service while representing Woodgrain and its products.

Special Projects

• Complete additional merchandising assignments, store projects, inventory audits, or related duties as assigned by the Outside Sales Representative, Area Manager, or other authorized management personnel.

Education and Experience

• High school diploma, GED, or equivalent preferred.
• One to three years of retail, merchandising, inventory management, lumber, building materials, or related experience preferred.
• Previous customer service experience is beneficial.

Knowledge, Skills, and Abilities

To perform this position successfully, an individual should demonstrate the following competencies:

• Ability to prepare basic written communications, including email correspondence and reports.
• Basic mathematical skills, including addition, subtraction, multiplication, division, and measurement calculations.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Strong customer service and interpersonal communication skills.
• Ability to effectively prioritize multiple assignments and work efficiently in a retail environment.
• Ability to maintain professional relationships with customers and coworkers.
• Hours expected to work: Wednesday-Friday - 18-26 hours per week.