PT IT Customer Service Technician

Open 31d

The part-time IT Customer Service Technician will serve as the first contact for faculty, staff, and students who need technical support, password assistance, and troubleshooting services with the college's computer systems, A/V systems, network infrastructure, and associated peripherals. This role requires an understanding of hardware and software components, excellent problem-solving skills, and a customer-centric approach.

Serve as first point of contact for users seeking technical support
Accurately log all Help Desk interactions
Provide timely, accurate, and consistent in-person and remote service support to users
Respond to telephone calls, email, help desk tickets, and other requests for technical support
Utilize ticketing system to document, track, and monitor problems and requests to ensure timely resolution
Elevate unresolved issues to the next level of support
Evaluate IT and A/V related service requests and notify requester of expected completion date for all service requests received
Perform remote access to troubleshoot user issues
Visit user classrooms, labs, offices, and off-site locations to install, maintain, repair, and troubleshoot user issues
Install, maintain, repair, and troubleshoot devices including PCs, laptops, printers, peripherals, and telephones
Identify, research, and resolve hardware and software issues on desktops, laptops, and peripherals
Support and maintain user account information including rights, security, and groups
Assist with audio/visual requests and setups
Perform other duties as assigned by the Information Technology - Technology Services