PT TRiO Student Support Services Program Assistant

Position Summary:The Part-time TRiO Student Support Services (SSS) Program Assistant is responsible forensuring student needs and program goals are met and providing additional support to maintain the daily logistics of the TRiO/SSS program operation and events.

Essential Functions: As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.

Note: Cochise College requires a post offer, pre-employment background screening of all employees.

Duties and Responsibilities: Within the scope of college policies and procedures, this position:

Assists with program recruitment activities; prepares new applications for TRiO/SSS review; assists with website updates and development of program flyers

Provides clerical and organizational support to department staff; maintains and tracks information, performs data entry and verification; ensures data integrity; processes mail and correspondence, compiles periodic reports, maintains calendar of department activities, performs routing, copying and filing; maintains office supplies inventory

Maintains accurate department financial records; reconciles expenditures and budgets; purchases department supplies and maintains inventory; processes, reconciles and files purchase card transactions, travel requests, and other documents for the department staff; investigates vendor issues

Contributes to the planning and facilitation of student success workshop series, program events and campus visits, including marketing and data entry

Assists with external contact and contacts from TRiO/SSS students within 48-business hours and disseminates inquiries to the proper parties; answers preliminary questions by phone, email, or in person about TRiO/SSS and route inquiries to the proper party

Assists TRiO/SSS students requesting or needing campus resources; collaborates with TRiO/SSS Director and advisors to help meet students’ academic and other needs; collaborates with other campus offices and programs to address student necessities

Maintains records of all students receiving group/individual tutoring; maintains accurate student meeting records in student files and program database

Performs other related duties as assigned

General Expectations: Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Education and Experience Requirements:
Associates Degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education
One year related experience preferred
Preference may be given to individuals with one or more years’ experience working with TRiO or other at-risk populations
Preference may be given to individuals who are bilingual in English and Spanish
An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.

Knowledge, Skills and Abilities:
Knowledge of and ability to follow college policies and procedures
Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications
Knowledge of TRiO and Student Success Programs
Skill in the operation of personal computers and standard office equipment
Skill in basic math and basic bookkeeping practices and procedures
Skill in designing and maintaining filing/records systems
Skill in listening to issues, synthesizing information and reaching sound conclusions
Ability to research and analyze information and review, prepare and present information and reports
Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner
Ability to relate to a diverse population and to maintain composure when faced with difficult situations
Ability to organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail
Ability to work independently while contributing to team environment
Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information
Ability to analyze problems, identifies solutions, and takes appropriate action to resolve problems using independent judgment and decision-making processes
Ability to work accurately, efficiently, and effectively with a variety of data
Ability to maintain accurate office procedures
Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner in person and over the phone
Ability to establish and maintain effective working relationships with other department staff, faculty, students and the community
Ability to work under pressure with frequent interruptions

Work Environment:Work is primarily performed under general supervision in a typical office setting with appropriate climate controls. Evening and weekend work may be required.

Physical Requirements: Essential functions of this position require: lifting, manual dexterity, ability to communicate.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required only occasionally and all other sedentary criteria are met

Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability and creative problem solving skills are important

Reports to: Director of TRiO Student Support Services