PTV Direct Response Process Coordinator

First Baptist Dallas is a thriving church community living for Jesus Christ. We have been serving and doing ministry for over 150 years. First Baptist Dallas was built on the Bible and continues its mission to “Transform the world with God’s Word…one life at a time.”

We seek Christ-centered professionals who want to join a team of disciplined and talented superstars, committed to working together to accomplish our mission. The PTV Direct Response Coordinator will work with the Manager to handle the immediate response from a direct marketing campaign. It involves tracking, managing, and fulfilling customer actions, such as purchases, sign-ups, and website visits, in real time.

ESSENTIAL DUTIES

• Assist with sorting and counting incoming mail in preparation for shipment to the caging facility.
• Prepare and distribute the Daily PTV Mail Statistics Report, including donor-advised fund (DAF), IRA, high-dollar donations, and Moore batch totals.
• Process and mail monthly IRA and non-IRA donor acknowledgment letters.
• Process credit donations received through CRM (Aegis) and enter transactions into the CRM database.
• Perform quality control review of daily web donation and mailed-in check batches that are imported into Rapid Entry, including:
  • Establishing new donor partner records.
  • Reviewing and validating donor resources, contact information, and mailing addresses.
  • Verifying caging facility’s batch information for accuracy.
  • Entering and validating DAF and IRA soft credits in Rapid Entry.
  • Reviewing imported donation data to ensure accuracy and compliance with established procedures.
• Assist in maintaining accurate donor records and ensuring the integrity of donation processing and acknowledgment procedures.
• Maintain an interactive and cross-functional working relationship with the PTV Manager of Direct Response Processing, PTV Customer Service, and Finance & Accounting.
• Perform other duties and responsibilities as assigned