Public Cloud - Senior Systems Engineer
Summary
Level 2 systems engineer supporting managed public cloud services: building, deploying, and maintaining Microsoft Azure infrastructure, resolving incidents and technical change requests using scripting, IaC, and DevOps/GitOps practices, working within ITIL processes, and joining an after-hours on-call rotation from Taguig.
Salary: ₱90,000 – ₱120,000 per month
About the role
This is a Level 2 support role for managed public cloud services, focused on building, deploying, managing, and maintaining Microsoft Azure infrastructure. You will resolve technical issues, implement technical change requests, and fulfill customer service requests while collaborating with senior engineers and global teams to deliver excellent customer support.
Key responsibilities
Provide Level 2 support for managed public cloud services and resolve technical issues
Build, deploy, manage, and maintain Microsoft Azure infrastructure
Implement technical change requests and fulfill customer service requests
Configure and automate cloud environments using scripting, Infrastructure as Code (IaC), and DevOps best practices
Monitor cloud systems, troubleshoot incidents, and drive continuous service improvement
Maintain technical documentation, infrastructure diagrams, and accurate service records
Collaborate with senior engineers and global teams to deliver excellent customer support
Communicate technical updates and solutions clearly to customers
Participate in ITIL processes, including incident, problem, change, and configuration management
Participate in the after-hours on-call rotation
About you
Proficiency in Microsoft Azure infrastructure management
Working knowledge of Microsoft Entra ID and general infrastructure management
Experience with scripting, automation, and Infrastructure as Code (IaC)
Familiarity with GitOps, DevOps practices, and the ITIL framework
Strong troubleshooting, analytical, and problem-solving skills
At least 5 years of IT experience, preferably in a cloud or server support role
Experience working in a Managed Services Provider (MSP) environment is an advantage
Knowledge of other cloud platforms, networking, Linux, Kubernetes, security, or server management is a plus
Commitment to professional development and obtaining relevant certifications, with Azure Associate-level certifications highly desirable
Excellent communication, time management, and customer service skills