Public Relation Officer (PRO)
Summary
Coordinates public relations and repair work for government housing projects, liaising with residents, contractors, and authorities to manage renovations and address feedback.
• Involved in Housing & Development Board (HDB) projects eg:
-Rainwater harvesting initiatives for HDB
-Renovation and improvement work for HDB Hub toilets
-Upgrades and enhancements for multi-storey carpark facilities under HDBjurisdiction
• Liaised with residents, overseeing daily repair routines among workers.
• Clarified Repair Method Statements for residents, maintaining accuraterecords and adhering to Client’s specifications.
• Addressed resident feedback and complaints, reporting outcomes to themanager.
• Organized work schedules to prevent conflicts during repairs, fosteringpositive relationships with residents.
• Coordinated site inspections and managed defect rectifications.
• Planned and coordinated timely execution of works within flats,ensuring smooth project operations among residents, contractors, consultants,and authorities such as Town Councils and HDB. Proactively addressed complaintsstemming from construction activities.
• Managed inquiries, feedback, and project-related complaints, followingup with appropriate actions for resolution.
• Handled additional responsibilities as assigned.