Public Safety Telecommunicator - Lateral

Lake Consolidated Emergency Communications (LakeComm) is a brand new consolidated 9-1-1 Emergency Communications Center housed in a portion of the new state of the art Lake County Regional Operations & Communications Facility. LakeComm supports 9-1-1 call-taking and emergency dispatching for 30 police and fire agencies in Lake County, Illinois.

LakeComm is seeking lateral, full-time Public Safety Telecommunicators to join our high-performing communications center and team. The position will require 12-hour shifts, including evenings, weekends, holidays, and overtime.

If you are an experienced dispatcher looking for a professional environment that values skill, teamwork, and service to the community, we encourage you to apply.

Be the voice that makes a difference when it matters the most.

Requirements

Under the direction of a Shift Supervisor, Public Safety Telecommunicators perform critical emergency communications functions, including:

• Receiving and processing emergency and non-emergency calls for service
• Dispatching police, fire, and EMS units via radio and computer-aided dispatch (CAD) systems
• Managing multiple high-priority tasks in a fast-paced environment
• Operating complex communications and information systems with accuracy and professionalism
• Maintain strict confidentiality of sensitive, protected, and law-enforcement-related information.

To be considered a lateral candidate, applicants must:

• Have at least one (1) year of recent experience in good standing as a Public Safety Telecommunicator
• Demonstrate proficiency in emergency call processing and radio dispatch operations
• Certifications in LEADS, Priority Dispatch are preferred



Minimum Qualifications:

• High school diploma or equivalent
• Must be at least 18 years old
• Valid driver's license
• Ability to work all assigned shifts, including weekends, holidays, and overtime

Required Certifications (within 6 months of hire):

• Law Enforcement Agencies Data System (LEADS) Certification
• APCO Public Safety Telecommunicator (PST) I Certification
• Cardiopulmonary Resuscitation (CPR) Certification
• Emergency Fire Dispatch (EFD) Certification
• Emergency Medical Dispatch (EMD) Certification
• State of Illinois Emergency Medical Dispatch License

Application Process:

• Application Review
• Panel Interview (by invitation)
• On-site shadow (by invitation)
• Pre-employment background investigation and drug screening

Supplemental Information

Salary & Benefits:

• Starting pay range: $72,793.27-$107,548.81, depending on qualifications
• Full pay range: $72,793.27-$111,850.76
• Non-exempt (FLSA overtime eligible)
• Paid vacation & personal time
• Sick leave accrual
• Medical (PPO & HMO), dental, and vision Insurance (effective day one!)
• IMRF Pension
• Life Insurance
• 457(b) deferred compensation plan
• AFLAC supplemental coverage options
• Career growth and advancement opportunities
• Employee assistance programs, critical incident stress resources, peer to peer support, & an on-site wellness room for staff

Continue your meaningful career in public safety—apply today to join the LakeComm team!



LakeComm 9-1-1 is an Equal Opportunity Employer.