Public Safety Telecommunicator (Office Automation)

About the Position: Serves as a Public Safety Telecommunicator (Office Automation), dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders.

Monitor computerized fire alarm systems and other alarm systems such as Joint Capabilities Integration Development System (ICIDS) alarm systems.

Identify nature of emergency, level of response required based on local protocols, and provide additional information to the responding units.

Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment

Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.

Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.

Provide initial incident command support until responding emergency units arrive on scene.

Responsible for caller interrogation to determine the problem and the nature of the call.

Provide emergency medical dispatching assistance to callers with medical emergencies.