Public Service Generalist I

Summary

Provides excellent customer service by assisting library customers with their library accounts, their material and basic library equipment questions, and overall answering or directing customer inquiries. Under the direction of a Supervisor and/or Public Service Lead or Specialist, performs a variety of duties that relate to the overall circulation and maintenance of library materials. Fulfills basic clerical and operation duties as assigned. May be responsible for assisting with the Pop-Up Library and special community events as needed. Assists in training of new hires or transfers as needed.

1. Provides excellent customer service and acts as the first “face” of the library by assisting library customers with questions, transactions and library collections. Utilizes a variety of methods to provide this assistance, including (but not limited to) phone, electronic methods, and face to face interactions. Resolves customer concerns and issues and refers these issues to the supervisor or other staff member when needed. Uses appropriate library technology and demonstrates use of equipment and technology to customers. Uses good judgment when interacting with customers and other staff members. Understands and adheres to Library policies. Facilitates library usage by customers and creates a warm and welcoming environment.
2. Varies by Department: provides assistance with usage of library technology (public computers, micrographic equipment, scanners, copiers, etc.) and library collections. Provides direct public service in the Computer Center and the Periodical Microform Center if applicable
3. Responsible for the maintenance of materials and library collections, as well as facilitating the flow of library materials throughout the system. Duties that relate to material maintenance may include but are not limited to checking materials in and out of the system, shelving materials, providing inventory control of materials (discarding, checking for damage and noting condition, confirming receipt of periodicals, etc.), fulfilling holds, renewing items, maintaining collections, mending or cleaning materials and straightening or organizing shelves. Duties may vary according to location and department.
4. Performs clerical duties in support of library operations, procedures, and community outreach as needed. Understands library technology or systems required to perform job duties. Follows standard routines for opening and closing and securing the Library or department. Effectively executes daily/weekly/monthly work list of duties. Maintains a safe, clean, and orderly work environment.
5. Compiles statistical reports by collecting, collating and tabulating data. May assist with library surveys or other types of information gathering.
6. Any and all other duties as assigned.