Public Utilities Specialist (Customer Account Executive)

This position is located with Bonneville Power Administration (BPA), in Program Marketing (PEM) organization within Energy Conservation (PE), Power Services organization (P). A successful candidate in this position will manage BPA's long-term resource acquisitions, be the principal representative for BPA working on strategies and transactions with assigned customers, and maintain working relationships with management, internal counterparts and external entities.

As a Public Utilities Specialist (Customer Account Executive), you will: Lead customer account strategies to understand client needs, build lasting utility partnerships, and maximize satisfaction. Serve as signatory for energy conservation agreements valued up to $25M, negotiating standard and customized terms. Direct day-to-day task execution for cross-functional support staff to ensure aligned customer service delivery and seamless operations. Provide proactive customer outreach, responsive support, and advocacy on behalf of the customer to the Energy Conservation department, Power Services organization and to BPA. Collaborate internally to design, market, and implement cost-effective demand-side power and energy conservation programs. Act as the primary contact to troubleshoot client problems, clarify policies, and guide partners through reporting requirements. Represent agency policy positions at various external meetings and customer events while gathering stakeholder feedback to guide future initiatives.

In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully. Key Requirements: You must be a United States Citizen. This employer participates in the e-Verify program. Males must abide by Selective Service registration requirements. You will be required to report in person to the official duty location. Conditions of Employment: Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually. A preliminary background check must be completed before a new employee can begin work. Current Federal employees or other individuals with an existing completed background investigation may not be required to undergo another background check.