PUBLIC WORKS ASSET & OPERATIONS ANALYST

Job Title: Public Works Asset & Operations Analyst

Department: Public Works Bargaining Unit: N/A

Reports to: Director of Public Works Salary Range:

Pay Grade: 213

FLSA Status: Exempt Refer published pay plans

EEOC Code: 3 Class Code: 692

Safety Sensitive: NO Level II Screening: NO

Under the general direction of the Director of Public Works, the incumbent serves as the department's functional lead for the implementation, integration, optimization, support, and effective use of business, asset management, operational, and data systems. Systems may include, but are not limited to, Computerized Maintenance Management Systems (CMMS), Enterprise Asset Management (EAM) and work order systems, Geographic Information Systems (GIS), Global Positioning System (GPS) technologies, Supervisory Control and Data Acquisition (SCADA)-related applications, Closed-Circuit Television (CCTV), customer service request systems, enterprise business systems, mobile and field technologies, reporting and business intelligence tools, and other departmental technologies.

Work includes translating operational needs into technology-enabled solutions; evaluating and improving business processes and workflows; maintaining data integrity; developing reports, dashboards, queries, and decision-support tools; supporting system users; coordinating application configuration, testing, integrations, upgrades, and implementations; and providing information to management to support maintenance, resource allocation, budgeting, capital planning, service delivery, and other operational decisions. The incumbent serves as the departmental liaison with Information Technology Services, GIS, vendors, consultants, and other departments for Public Works technology initiatives.

Work is performed with limited direction and considerable latitude for the exercise of initiative and independent judgment. The position is expected to understand Public Works operational requirements and apply technology, data, and business-process analysis to improve departmental efficiency, accountability, and service delivery.

Responsibilities and Reporting During an Emergency Situation:

Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

Non-Essential Employees will not be required to work during a declared emergency. The employee’s Department Head will determine when the employee will be required to work.

DISTINGUISHING CHARACTERISTICS

This is a professional analytical and technical position responsible for the functional administration and continuous improvement of Public Works business and operational systems. The position bridges Public Works operations and technical service providers by defining business requirements, supporting users, improving workflows, maintaining reliable operational and asset data, and coordinating technology solutions. The position does not routinely supervise employees; however, it may coordinate projects, vendors, consultants, system implementations, user testing, training, and cross-functional work teams as assigned.

ESSENTIAL JOB FUNCTIONS

• Serve as the departmental functional systems analyst for Public Works business and operational applications, including CMMS/EAM, work management, service request, GPS/fleet, GIS-integrated applications, inspection technologies, reporting tools, and other departmental systems.

• Evaluate Public Works business processes and workflows and identify opportunities to improve efficiency, data quality, automation, system utilization, accountability, and service delivery through the appropriate application of technology.

• Support the development, implementation, maintenance, and continuous improvement of Public Works asset management systems, including asset inventories, hierarchies, attributes, condition information, maintenance histories, work records, and related operational data.

• Coordinate with GIS staff and departmental personnel to locate, verify, reconcile, and update City assets and related GIS information and to support effective integration between GIS and departmental business systems.

• Configure, test, implement, and support work order, asset management, GIS-integrated, mobile, and other departmental applications in coordination with Public Works staff, Information Technology, vendors, and consultants.

• Monitor system and operational data for accuracy, completeness, consistency, and timely processing; identify data-quality issues and coordinate corrective actions, standards, and controls.

• Perform and coordinate field verification of GIS, asset, inspection, and operational information using Trimble, GPS, mobile applications, and other field data collection technologies.

• Provide departmental application and user support for SCADA-related software and coordinate infrastructure, controls, cybersecurity, network, or specialized technical issues with Information Technology, Engineering, vendors, consultants, or other appropriate technical personnel.

• Monitor technology performance affecting Public Works operations; troubleshoot functional and application issues and coordinate network, infrastructure, security, access, or enterprise technology issues with Information Technology Services.

• Maintain departmental information regarding technology applications, licensing, support agreements, renewals, vendors, system documentation, and related operational records as assigned.

• Develop and maintain dashboards, reports, queries, performance measures, and analytical tools that transform operational and asset data into actionable information for management and operational decision-making.

• Evaluate, implement, and support CCTV, inspection, mobile, GPS, sensor, and other field technologies used to collect, verify, analyze, or communicate Public Works operational information.

• Coordinate business requirements, application configuration, interfaces, integrations, upgrades, testing, implementation, documentation, and ongoing support for new or modified Public Works technology systems.

• Provide system guidance, documentation, and training to Public Works users and promote consistent and effective use of departmental applications, data standards, and workflows.

• Participate in technology and process-improvement projects; coordinate with users, vendors, consultants, GIS, Information Technology, and other stakeholders to identify requirements, evaluate alternatives, and implement approved solutions.

• Operate a vehicle and perform field visits when required to verify assets, systems, technology, or operational information.

• This position requires regular and reliable attendance, may require physical presence at the workplace, and may be required to work in on-call status during assigned periods.

• Perform related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of business systems analysis, application support, business-process analysis, workflow improvement, and technology implementation principles.

• Knowledge of CMMS, EAM, work order, asset management, GIS-integrated, enterprise business, or comparable operational systems and their application to infrastructure and service-delivery environments.

• Knowledge of data management principles, including data governance, data quality, validation, extraction, integration, maintenance, reporting, and documentation.

• Working knowledge of relational databases, database query and scripting concepts, including SQL, Python, or similar technologies, and methods used to automate, analyze, and report data.

• Knowledge of systems integration concepts, application interfaces, testing, configuration management, user acceptance testing, and system implementation practices.

• Skill in the use of spreadsheet, database, presentation, reporting, business intelligence, data visualization, GIS, and related business software.

• Skill in developing queries, reports, dashboards, performance measures, and decision-support tools used to analyze and communicate operational and asset information.

• Skill in data extraction, analysis, validation, reconciliation, and identification and resolution of data-quality issues.

• Skill in business-process analysis, requirements gathering, critical thinking, troubleshooting, root-cause analysis, and problem-solving.

• Skill in coordinating multiple projects, system initiatives, vendors, users, and priorities while meeting established deadlines.

• Skill in preparing clear system documentation, procedures, training materials, reports, and written, verbal, electronic, and visual communications.

• Ability to understand Public Works operational requirements and translate business needs between field personnel, managers, technical staff, vendors, and consultants.

• Ability to learn, evaluate, configure, test, implement, and effectively utilize new software, systems, field technologies, and data tools.

• Ability to support and train users and provide guidance regarding effective and consistent use of departmental software, technology systems, workflows, and data standards.

• Ability to operate computers and equipment necessary to perform assigned duties, including mobile devices, field data collection, testing, and diagnostic equipment.

• Ability to exercise sound judgment and make decisions consistent with applicable laws, regulations, ordinances, policies, procedures, technology standards, and cybersecurity requirements.

• Ability to work independently, exercise initiative, manage assignments with limited direction, and appropriately escalate technical, operational, security, or policy issues.

• Ability to manage multiple priorities and perform effectively under deadlines and during emergency or time-sensitive situations.

• Ability to establish and maintain effective working relationships with employees, other departments, vendors, contractors, consultants, outside agencies, and the public.

• Ability to communicate complex technical and operational information clearly to both technical and non-technical audiences.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Associate degree in Information Systems, Computer Science, Information Technology, Geographic Information Systems, Engineering Technology, Data Analytics, Business Systems, Asset Management, or a closely related field; or an equivalent combination of education, training, certifications, and experience that provides the required knowledge, skills, and abilities to perform the essential job functions.

• Two (2) years of progressively responsible experience in business systems analysis, systems support, asset or work management systems, GIS-integrated systems, data analytics, information technology, Public Works operations technology, or a related field. A bachelor's degree in a related field may substitute for up to One (1) year of the required experience.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Information Systems, Computer Science, Information Technology, Geographic Information Systems, Engineering Technology, Data Analytics, Business Administration, Asset Management, or a related field.

• Relevant professional or technical certifications in asset management, GIS, information technology, business analysis, project management, database/reporting technologies, or related disciplines.

• Experience with CMMS, EAM, work order management, GIS, asset inventories, condition assessment, maintenance management, or infrastructure asset data.

• Experience supporting Public Works, utilities, transportation, stormwater, facilities, fleet, solid waste, or other municipal/infrastructure operations.

• Experience with integrated operational technologies, SCADA-related applications, mobile/field technologies, GPS systems, databases, dashboards, business intelligence/reporting applications, system integrations, or process automation.

CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS

• A valid Florida Driver’s License with an acceptable driving record.

PHYSICAL DEMANDS

This work typically requires the following physical activities to be performed.

(X = Required to perform essential job functions)

• Balancing – maintain equilibrium to prevent falling while walking, standing, or crouching. (X - Required)

• Pushing – use upper extremities to press against objects with force, or thrust forward, downward, outward. (X - Required)

• Climbing – ascending, descending ladders, stairs, ramps, requires body agility. (X - Required)

• Reaching – extending hands or arms in any direction. (X - Required)

• Crawling – moving about on hands, knees, or hands, feet. (Not marked required)

• Repetitive Motion – substantial movements of wrists, hands, fingers. (X - Required)

• Crouching – bending body forward by bending leg, spine. (X - Required)

• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely. (X - Required)

• Feeling – perceiving attributes of objects by touch with skin, fingertips. (X - Required)

• Standing – for sustained periods of time. (X - Required)

• Fingering – picking, pinching, typing, working with fingers rather than hand. (X - Required)

• Stooping – bending body downward, forward at waist, with full motion of lower extremities and back. (X - Required)

• Grasping – applying pressure to object with fingers, palm. (X - Required)

• Talking 1- expressing ideas by spoken word (X - Required)

• Handling – picking, holding, or working with whole hand. (X - Required)

• Talking 2 – shouting to be heard above ambient noise. (X - Required)

• Hearing 1 – perceiving sounds at normal speaking levels, receive information. (X - Required)

• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading. (X - Required)

• Hearing 2 – receive detailed information, make discrimination in sound. (X - Required)

• Visual Acuity 2 - color, depth perception, field of vision. (X - Required)

• Kneeling – bending legs at knee to come to rest at knees. (X - Required)

• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures. (X - Required)

• Lifting – raising objects from lower to higher position, moving objects side to side, using upper extremities, back. (X - Required)

• Visual Acuity 4 - operate motor vehicles/heavy equipment. (X - Required)

• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning. (X - Required)

• Visual Acuity 5 -close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts. (X - Required)

• Pulling - use upper extremities to exert force, haul or tug. (X - Required)

• Walking - on foot to accomplish tasks, long distances, or site to site. (X - Required)

TYPE OF WORK

Work performed is primarily:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

X Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Heavy work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Very heavy work: Exerting in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. WORK ENVIRONMENT Contact with internal and external customers, vendors, outside agencies and the general public. May be required to work hours other than the regular schedule including nights, weekends, and holidays. May be required to work in on-call status during assigned periods.

WORK ENVIRONMENT

• Contact with internal and external customers, vendors, outside agencies and the general public.

• May be required to work hours other than the regular schedule including nights, weekends, and holidays.

• May be required to work in on-call status during assigned periods.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

The City of Fort Myers has the right to revise this job description at any time. This description does not represent in any way a contract of employment.