Public Works Business Services Manager

GENERAL PURPOSE

Manages and coordinates the Business Management Division within the Public Works Department, overseeing department-wide communications, procurement, contracting, accounts payable and receivable, utility billing, information systems, and administrative support.

CLASSIFICATION SUMMARY

Responsible for directing and supervising the department’s business operations, including department policy development, budget management, fiscal planning, and staff oversight. Manages the department’s procurement and contracts program. Fosters a productive work environment. Administers utility billing, and manages business information systems. This role requires independence, initiative, and discretion within established guidelines.

• Reports to the Public Works Director
• Active member of the Public Works Leadership Team

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strengthen partnerships with city residents, city departments, vendors, and contractors.
• Oversee customer service functions and public communications, including promotional content.
• Establishes policy, operating procedures, and work flows to ensure efficient operations and consistent outcomes.
• Assist the Finance Department with utility billing implementation and account maintenance.
• Manage procurement and contracting, including bid publications, purchasing, and compliance.
• Oversee business systems such as Asset Management, fuel monitoring, and collaboration tools.
• Manage vehicle amortization, vehicle and equipment procurement, and inter-fund charge rates in coordination with the Fleet Manager.
• Assist with policy development, budgeting, and labor negotiations.
• Assemble and prepare departmental budgets for approval and implementation.
• Monitor and evaluate departmental budget execution and advise the Public Works Leadership Team of trends impacting the budget.
• Assemble and prepare departmental Capital Improvement Plans for approval and implementation.
• Monitor and evaluate departmental Capital Improvement Plan execution and advise the Public Works Leadership Team of trends impacting successful execution.
• Supervise and evaluate staff performance, mentoring and enforcing disciplinary actions.
• Determine staffing needs, budgets, and conduct cost-benefit analyses.
• Respond to public inquiries, investigate complaints, and recommend corrective actions.
• Train staff, ensure policy compliance, and review regulatory changes.
• Approve leave requests and timesheets.
• Manage departmental content for the City website.
• Maintain records per regulatory requirements.
• Attend leadership team meetings, training sessions, and contribute to division success.