PUDO Network Field Manager-Lyon-frequent travel required)

Main Mission

Reporting to the Network Team, you are responsible for developing, managing, and optimizing a network of Pick-Up & Drop-Off (PUDO) points within your assigned region.

You play a key role in scaling the network while ensuring operational excellence and partner satisfaction.

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Key Responsibilities

Network Development

• Identify and recruit new PUDO partners (local shops, retailers)

• Lead onboarding and contract setup

• Ensure optimal network coverage in your area

Partner Management

• Build and maintain strong relationships with partners

• Conduct regular field visits

• Support partners in daily operations

Training

• Train new partners on processes and tools

• Provide continuous coaching and refresher training

• Ensure compliance with operational standards

Performance & Quality

• Monitor KPIs (parcel volume, service quality, SLAs, customer satisfaction)

• Identify improvement areas and implement action plans

• Ensure brand standards are met

Internal Coordination

• Report field insights and issues

• Collaborate with operations, support, and product teams

Job Requirement

Profile

• Experience in network management, retail, logistics, or franchise operations

• Strong interpersonal and field-oriented mindset

• Autonomous and proactive

• Ability to manage multiple partners

• Comfortable with digital tools

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Key Skills

• Business development

• Network management

• Training & coaching

• Performance analysis

• Problem solving

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Goals

• Rapidly scale a high-quality PUDO network

• Ensure strong partner engagement and satisfaction

• Drive operational excellence