QA Automation-IVR and UAT
Posted Updated
Description
- Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and with API test automation (Rest Assured, SoapUI, Postman)
- Proficient in all aspects of the Software Development Life Cycle
- Proficient knowledge and experience in the following tools: Gradle, Maven, Git, Bit bucket, JIRA, Confluence, qTest, JMeter/Load Runner
- Strong knowledge of contact center operations, digital banking workflows, and backend banking systems.
- Proficient in testing IVR, Live Chat, Web and Mobile applications.
- Experience with enterprise tools such as CCaaS, Operations Desktop, and Admin Tools.
- Strong analytical and problem-solving skills; ability to trace defects across multiple systems.
- Excellent communication and stakeholder management abilities.
- Familiarity with Agile / Scrum methodologies and defect management tools (e.g., JIRA, ALM, etc.).
- Understanding of UAT best practices, test data management, and end-user validation processes.