QA Complaints Analyst
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Summary
QRC Group in Gurabo, Puerto Rico is hiring a QA Complaints Analyst to build and maintain quality assurance programs: tracking quality detractors in complaint/service databases, writing SOPs, reporting quality trends, and supporting GMP audits and product release. Requires a bachelor's degree, 2–4 years of experience, bilingual English/Spanish, and availability for all shifts.
We are seeking a QA Complaints Analyst to establish and maintain quality assurance programs, procedures, and controls while ensuring that product performance and quality system elements are continuously measured to support improvement initiatives.
Duties & Responsibilities:
- Monitors and tracks all sources of quality detractors utilizing the service database and complaint database.
- Ensures compliance with company policies, procedures, and quality standards; as well as safety and environmental regulations.
- Develops solutions to database problems of moderate scope and complexity.
- Writes and assists others in writing standard operating procedures.
- Generates and identifies significant trends.
- Regularly reports them to management and appropriate cross functional teams.
- Provides advanced technical assistance in the use of information mapping technology.
- Provides support to product review and release functions.
- Generates moderately complex statistical summaries.
- Provides support to good manufacturing practice auditing.
Requirements
- Bachelor’s degree or equivalent (related field).
- 2–4 years of related professional experience.
- Experience with quality investigations and complaint handling is highly preferred.
- Bilingual proficiency in English and Spanish.
- Must be available to work all shifts.