QA Coordinator
Summary
The QA Coordinator serves as the primary liaison between customers and internal departments at a pharmaceutical manufacturer, managing communication, documentation requests, and customer relationships while coordinating audits and tracking requests through resolution.
The QA Coordinator serves as a critical point of contact for customers, ensuring timely, accurate, and professional communication regarding projects, documentation requests, customer inquiries, and general support needs. This role acts as a liaison between customers and internal departments, facilitating information flow, coordinating responses, and helping maintain strong internal and external relationships.
Responsibilities:
- Serve as a critical point of contact for internal and external customers.
- Respond to customer inquiries and requests in a timely and professional manner.
- Coordinate communication between customers and internal departments to ensure accurate and timely responses.
- Provide customers with project status updates and facilitate communication regarding ongoing activities.
- Manage customer portals and maintain customer-required information, documentation, and updates.
- Coordinate customer documentation requests, including certificates, reports, quality documentation, policies, procedures, and other controlled documents as authorized.
- Track customer requests and ensure appropriate follow-up through resolution.
- Coordinate and participate in customer meetings, conference calls, audits, and site visits.
- Support preparation and organization of materials required for customer audits and visits.
- Maintain accurate records of customer interactions, requests, and commitments.
- Assist internal departments in gathering information needed to support customer requests.
- Escalate customer concerns, urgent requests, and communication issues to appropriate management personnel.
- Develop and maintain positive working relationships with customers and internal stakeholders.
- Assist in identifying opportunities to improve customer communication and support processes.
- Maintain confidentiality and professionalism in all customer interactions.
- Perform data collection and data trending, and share with leadership team.
- Coordinate meetings, author and distribute meeting minutes and share with leadership team
- Perform other duties as assigned.