QA Engineer (ServiceNow)
Summary
QA Engineer responsible for testing ServiceNow Field Service Management (FSM) configurations, integrations, and customizations across the full delivery lifecycle.
19 months contract, 2 days WFH
About the role
You will join a dedicated agile squad working across the full delivery lifecycle — from design and configuration through to go-live and ongoing support. As QA Engineer you own the quality, reliability and performance of the ServiceNow FSM solution, running testing activities across every stage of delivery.
Key responsibilities
Design, build and execute comprehensive test suites covering functional testing, regression testing, exploratory testing, and performance testing
Validate ServiceNow FSM configurations, customisations and integrations
Identify, log, track and verify defects through to resolution
Work with developers and business analysts to validate expected system behaviour
Support user acceptance testing and production readiness assessments
Improve test processes and quality standards over time
About you
Minimum 3 years in software quality assurance or software testing
Minimum 2 years testing ServiceNow-based solutions
Familiarity with ServiceNow testing tools, including Automated Test Framework (ATF)
Strong grasp of testing methodologies and defect management
Experience testing enterprise workflow-driven platforms
Able to work independently with minimal supervision
Understanding of CI/CD testing concepts (good to have)