QA Lead (with Insurance Industry Background)
Company Overview:
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
About the role:
We are seeking an experienced QA Lead with Insurance Industry Background to join our Quality Assurance team at NCS Philippines. This is a full-time position based in Makati City, Metro Manila. In this strategic leadership role, you will oversee quality assurance operations, lead a team of QA professionals, and ensure the delivery of high-quality solutions for our insurance sector clients. Your expertise in both quality assurance methodologies and the insurance industry will be instrumental in driving excellence across our testing initiatives and maintaining the highest standards of product quality.
Key responsibilities:
Lead and manage a team of QA engineers and testers, providing mentorship, guidance, and performance management to ensure optimal team productivity and professional development
Develop and implement comprehensive quality assurance strategies tailored to insurance industry requirements and compliance standards
Design and execute test plans, test cases, and automation frameworks for complex insurance software systems and applications
Collaborate with product managers, developers, and business stakeholders to understand requirements and identify quality risks specific to insurance operations
Establish quality metrics, KPIs, and reporting mechanisms to track testing progress and product quality
Ensure compliance with insurance industry regulations, data security requirements, and quality standards throughout the testing lifecycle
Oversee the selection and implementation of quality assurance tools and technologies to enhance testing efficiency
Conduct root cause analysis of defects and drive continuous improvement initiatives within the QA function
Manage test environments and coordinate with infrastructure teams to ensure optimal testing conditions
Provide executive-level reporting on quality status, risks, and mitigation strategies to senior management
What we're looking for:
Minimum 8–10 years of experience in quality assurance, with at least 5 years working specifically in the insurance industry
Proven leadership experience managing QA teams of varying sizes and fostering a culture of quality and continuous improvement
Strong knowledge of insurance business processes, products, and regulatory requirements (e.g., underwriting, claims processing, policy administration)
Expertise in test automation frameworks and tools (e.g., Selenium, TestNG, Cucumber, or similar)
Proficiency in manual and automated testing methodologies, including functional, regression, performance, and security testing
Solid understanding of Software Development Life Cycle (SDLC) and Agile/Scrum methodologies
Experience with defect tracking and test management tools (e.g., JIRA, TestRail, or equivalent)
Knowledge of data security, privacy regulations, and compliance standards relevant to the insurance sector
Excellent communication and stakeholder management skills with the ability to articulate technical concepts to non-technical audiences
Strong problem-solving abilities and attention to detail
Relevant certifications such as ISTQB, CSTE, or similar QA credentials are highly desirable