QA Specialist

Summary: Under the direction of the Chief Compliance Officer, the Quality Assurance Specialist will develop and implement quality assurance strategies to assess and improve the effectiveness of the Corporate Compliance/Quality Assurance Department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Conduct comprehensive internal audits, record reviews and physical site inspections.

· Conduct thorough investigation into various types of incidents both reportable and internal, ensuring compliance with applicable oversight agencies, including OPWDD, Justice Center, OMH, OCFS, SED, OMIG, and other relevant agencies.

· Develop and improve internal controls and monitoring systems.

· Create systems to help staff follow regulatory standards.

· Support Program Directors with service delivery and compliance.

· Review audit data, identify trends, and create action plans to fix quality issues.

· Train and assist staff to improve service quality.

· Work with the Corporate Compliance Officer to develop policies for quality improvement.

· Stay updated on federal and state regulations and assess organizational performance.

· Assist program directors/managers in making necessary corrections.

· Help the Chief Compliance Officer with annual reports and trend analysis.

· Assist in agency-wide mandatory training using standardized materials.

· Additional tasks and responsibilities may be assigned.

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