QA Specialist

Make an Impact.

At WellLife Network, every role plays a vital part in empowering people to live their best lives. As part of one of New York’s largest nonprofit health and human services organizations, you’ll join a team dedicated to compassion, inclusion, and excellence — helping individuals and families thrive every day.

Position Summary: To assess program compliance with Federal and State regulations as well as agency policy and procedures. Provide training and technical assistance to program staff in incident management and quality assurance. Conduct thorough investigations of all reportable incidents, such as abuse and neglect.

Essential Accountabilities:

1. Ensure compliance with State and Federal regulations (42 CFR 483; 14 NYCRR Parts 524, 586, 624, 625, 633 and 681) and agency policy and procedures via; site visits; training; and review of documentation.
2. Conduct thorough and complete investigations within regulatory timeframes for all reportable incidents, notable occurrences and any other violations of agency policy or procedures pertaining to health and safety of individuals served.
3. Through site visits, ensure proper maintenance and cleanliness of each site and review that federal, state and agency standards are being met.
4. Review all records maintained by the programs to ensure staff has received all required trainings, in service trainings, or any other trainings offered to staff.
5. Communicate with program staff, management and leadership the results of all site visits and any issues that may have arisen. Must be able to work collaboratively with others and have excellent organization skills. Must have excellent writing skills.
6. Attend and participate in supervisory meetings and all staff meetings with Vice President of Administration, and other meetings/trainings as needed or directed.
7. Ability to conduct trainings and communicate effectively.
8. Perform site visits and training at multiple settings.
9. Will be on call, once a month, during overnight and weekend hours.
10. Must be able to transport self to various work sites.
11. Able to lift / carry packages and boxes of supplies
12. Act as a liaison between program staff, main office departments and other resources in order to facilitate the professional growth of staff.
13. Act as a liaison with program staff and main office departments to ensure the well-being of individuals served.
14. Evaluate and communicate the need for in-service training for all employees through site visits.
15. Provide training and technical assistance to Program Directors, Program Managers, Clinicians and / or other staff in areas necessary to program compliance and quality operation.
16. Attend trainings as assigned by supervisor, within and outside of the agency.
17. Maintain confidentiality at all times.
18. Work schedules and locations are subject to change.
19. This does not limit the assignment of duties or exclude the performance of other duties, not mentioned, as assigned by supervisor

What You’ll Gain

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions

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