QA Supervisor
Description
Job Opening: QA Supervisor
Location: South Africa (Remote)
Employment Type: Full-Time
Working Hours: Monday to Friday (9 AM - 5 PM EST)
Requirements
We are seeking an experienced QA Supervisor based in South Africa to support a U.S.-based Applied Behavior Analysis (ABA) healthcare provider.
The role will oversee quality assurance processes and the QA team, ensuring accuracy, compliance, productivity, and adherence to client standards. Direct ABA experience is advantageous but not essential for candidates with strong healthcare or BPO quality assurance experience.
Key Responsibilities
- Supervise and manage the QA team.
- Conduct and oversee quality audits.
- Monitor quality scores, productivity, KPIs, and turnaround times.
- Review healthcare documentation for accuracy and compliance.
- Identify recurring errors, trends, and process gaps.
- Provide coaching, feedback, and corrective action plans.
- Prepare QA reports and communicate findings to management.
- Maintain QA scorecards, audit trackers, and quality standards.
- Support training and continuous process improvement.
- Ensure compliance with client requirements, confidentiality, and HIPAA standards.
Requirements
- 5+ years' QA, auditing, compliance, or quality control experience.
- 2+ years' supervisory/team leadership experience.
- Healthcare, medical administration, insurance, or BPO experience strongly preferred.
- Experience managing QA KPIs, audits, scorecards, and team performance.
- Strong analytical, reporting, and problem-solving skills.
- Excellent attention to detail and communication skills.
- Experience with U.S. healthcare, ABA, CentralReach, HIPAA, medical insurance, or clinical documentation is advantageous.
- Must be able to work U.S. hours from South Africa.
Ideal Candidate
An experienced QA Supervisor or QA Team Leader from a South African BPO or healthcare environment who can manage a team, maintain quality standards, identify performance gaps, and support a U.S.-based healthcare client.
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Skills
As published by workable · 21 questions · 6 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (2)
- Whatsapp Number
- Current Salary Rate
Pick from a list (13)
- Gender
- Ethnicity
- Are you a South Africa citizen?
- What age range do you fall in?
- What is your current professional experience level?
- Which industry do you have the most professional experience in?
- Which function best describes your professional experience? (You can select all that apply)
- How many years of work experience do you have?
- This role requires uninterrupted availability for an 8-hour EST shift. Does this schedule work for you, and do you have the necessary arrangements in place to support this?
- Do you understand that this is an independent contractor role and that you will be responsible for managing and paying your own taxes?
- Expected Salary Range
- How did you hear about us?
- Would you like to be the first to hear about exciting new career opportunities that match your skills? By selecting 'Yes', you'll receive notifications about future positions and exclusive job openings that may be a great fit for you.
Written answers (6)
- Portfolio Link optional
- Please briefly explain why you are interested in this role.
- Please highlight the skills and experience you have that match this role.
- What is your notice period, if any?
- Is English your native language? If not, please indicate your level of written and spoken English.
- Please describe your remote working experience. Include tools used, type of work environment, and how you manage productivity remotely.