QA Team Lead (McKinley) | Onsite
Work Setup: Onsite (McKinley, Taguig)
Urgency: Urgent
Status: Active
Account/Category/Campaign: Quality Assurance
We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement.
Non-Negotiable Requirements:
- Experience supporting international travel accounts
- With at least 2 years of QA Team Lead experience
Key Responsibilities:
- Carefully monitor and assess the quality of inbound and outbound calls, as well as other customer interactions such as email and chat, ensuring they meet our high standards for accuracy and excellence.
- Meticulously document any quality concerns and key performance metrics to provide insightful reports for management review.
- Offer valuable information to support constructive feedback and formal training programs, helping team members continuously enhance their phone communication skills.
- Occupants of this role possess a deep and comprehensive understanding of their specific field or the wider operational area they serve.
- Take charge of specialized projects and tasks, working confidently within established guidelines and principles.
- Autonomously manage and initiate your own workload, requiring minimal supervision or direction.
- May oversee the work of less experienced colleagues, sharing professional expertise and taking ownership of the final outcomes.
- At this level, individuals are expected to drive meaningful improvements in daily activities and processes, making a significant impact on operational efficiency.
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?