QA Team Lead
Summary
Lead a small QA team to test and validate CRM workflows, client intake tools, and document automations for a large law firm.
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Summary
Morgan & Morgan is hiring a Quality Assurance Lead to own the quality of the systems and products that power how our firm serves clients; spanning our CRM workflows, client-facing intake experiences, document and template automations, and the broader product portfolio as it grows. This is a player-coach role: you'll lead a small QA team of 2–4 analysts, stay hands-on with testing yourself, and set the standard for how change gets validated before it reaches production.
Position Responsibilities
- Lead the QA team. Assign work, review test cases, coach analysts on technique and defect triage, and help hire as we grow.
- Own the QA process. Build and maintain test plans, regression suites, and defect-tracking standards across the systems and products we support. Coordinate testing across sandbox and production environments, and communicate risk to project leads before releases.
- Test hands-on. Execute functional, regression, and end-to-end tests across our CRM workflows and automations, client-facing intake and self-screening tools, document and template systems, and any new products the firm brings into the portfolio.
- Improve how we work. Spot gaps in the process; repeated defect types, environment drift, missed handoffs, and lead the fixes. Partner with product and admin teams during solutioning so quality is baked in from the ticket.
Position Qualifications
- 2-4 years QA experience
- 2-4 years leading a team
Application Deadline: 08/28/2026
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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