QA/Test Automation Engineer

Objective: We are looking for a highly skilled QA Automation Engineer with strong expertise in automated testing for web applications. The primary focus of this role is ensuring the quality and reliability of modern web-based systems. Experience with SharePoint applications is a plus but will be a small portion of the overall testing scope. The position also involves validating data at the database level using SQL, creating user-facing tutorial materials, and providing customer support when needed. Experience with Microsoft Dynamics 365 is a plus.

Equipment Used to Perform Essential Functions: MS Office, Selenium, Postman, SQL Client, OpenText ALM/Quality Center, Snagit, Camtasia, MadCap Flar

Essential Job Functions:

• Design, develop, and maintain automated test frameworks and scripts for web applications.
• Perform functional, regression, integration, and end-to-end testing for web-based systems.
• Validate UI/UX behavior, cross-browser compatibility, and responsiveness.
• Verify application data and business logic by executing SQL queries against databases.
• Identify, document, and track defects; collaborate closely with developers to ensure timely resolution.
• Participate in requirement reviews and provide QA input throughout the development lifecycle.

SharePoint Testing (Secondary)

• Perform basic testing of SharePoint-based applications, workflows, and integrations.
• Validate functionality, permissions, and user access scenarios as required.

Documentation & User Enablement

• Create clear and engaging tutorial videos demonstrating application features and workflows.
• Develop and maintain help files, user guides, and FAQs.
• Support release documentation and user onboarding materials.

Customer Support

• Handle customer support calls related to application issues, defects, and usage questions.
• Troubleshoot reported issues and assist users with resolutions or escalations.
• Collect customer feedback and collaborate with internal teams to improve quality and user experience.

Non-Essential Job Functions:

• Experience with CI/CD pipelines and automated test execution.
• Experience with test management and defect tracking tools.
• Basic scripting or programming skills.
• Experience with SharePoint Online (limited scope).
• Experience with Microsoft Dynamics 365 (Cloud).
• Performs other duties as may be assigned.