QA/Training Manager with Security Clearance

Position summary: The QA/Training Manager will be part of a team responsible for the leadership of the CMS CCO Programs. QA/Training Manager is responsible for all quality assurance monitoring and training activities for CTI’s Customer Service Representative’s (CSR) workforce at the Chester, VA facility. This role ensures that CTI’s performance on quality metrics meets or exceeds CMS and Maximus standards and that all training requirements are executed with fidelity, on schedule, and with measu…