Qc Head

Department: QC

Location: Surat (Head Office) / Sachin (Factory), whichever works best for you

Job Title: QC-Head

Report to: Chief Managing Director

JOB OBJECTIVES

The QC Head Dispute Resolution is responsible for end-to-end resolution of all quality-related disputes arising from customers, dealers, sales team, service partners, and internal departments, ensuring root cause elimination, zero repeat complaints, and protection of Crescent Opto Pvt Ltds brand credibility.

Key Responsibilities

1. Customer & Dealer Dispute Resolution

• Own and resolve all quality disputes related to product failure, warranty claims, replacements, and field complaints.
• Ensure timely investigation, technical validation, and closure of disputes.
• Coordinate with Sales, Service, and Dealers to ensure clear communication and justified resolutions.
• Define clear acceptance/rejection criteria for claims.

2. Root Cause Analysis (RCA) & Corrective Action

• Conduct RCA using required tools
• Implement Corrective and Preventive Actions (CAPA) across production, incoming material, packaging, and handling.
• Ensure no repeat issues for closed disputes.

3. Quality Control – Production & Incoming Material

• Oversee QC of:
• Incoming raw materials
• In-process production
• Finished goods
• Ensure compliance to approved quality standards, SOPs, and specifications.
• Reject non-conforming materials and initiate supplier corrective actions.

4. Inter-Departmental Coordination

• Work closely with:
• Sales (field feedback & escalation)
• Service team
• Purchase & Vendor Management
• Production & Packaging
• Act as the final authority for quality-related dispute decisions.

5. Documentation & Reporting

• Maintain complete records for:
• Complaints
• RCA
• CAPA
• Replacement approvals
• Submit monthly quality & dispute MIS to management.

6. Continuous Improvement & Compliance

• Drive quality improvement initiatives to reduce complaint trends.
• Ensure compliance with internal quality policies and warranty guidelines.
• Support audits and management reviews.

7. Team Leadership

• Lead and train QC inspectors and engineers.
• Build a proactive quality culture focused on prevention, not firefighting.

JOB RELATED EXPERIENCE & KNOWLEDGE

• Strong technical knowledge of lighting / electrical products
• Excellent analytical and problem-solving skills
• High integrity and decision-making ability
• Strong communication & negotiation skills
• Leadership and stakeholder management