QC Manager

Job Description :
The QC Manager is responsible for managing product quality, factory quality performance, and production inspections across overseas manufacturing facilities. This role requires frequent international travel to factories in China, Vietnam, Indonesia, and Bangladesh.
The successful candidate must be able to work independently, proactively identify quality and production risks, drive corrective actions, and ensure products meet company quality standards and applicable customer and U.S. retailer requirements.

Key Responsibilities:
Quality Inspection Management

• Conduct inline, pre-final, and final inspections.
• Verify workmanship, measurements, garment construction, packaging, labeling, and overall product quality.
• Issue inspection reports and communicate results with factories, vendors, and internal teams.
• Follow up on corrective action implementation and ensure quality issues are effectively resolved.

Factory Quality Management

• Monitor factory quality performance, defect trends, and recurring quality issues.
• Conduct root cause analysis and review corrective action plans.
• Drive continuous quality improvement initiatives.
• Evaluate factory quality systems, processes, and capabilities.
• Provide on-site quality coaching and training when necessary.

Retailer Compliance

• Ensure compliance with applicable customer and retailer requirements, including Walmart, Target, Costco, Kohl's, TJ Maxx, Burlington, and other customer programs.
• Review retailer manuals and program updates and communicate requirements to relevant internal teams and vendors.
• Verify compliance with packaging, labeling, testing, and shipment requirements.
• Support retailers claim investigations, root cause analysis, and corrective actions.

Production Risk Management

• Proactively identify quality issues and production risks that may impact delivery schedules or customer requirements.
• Escalate significant quality concerns and potential business risks in a timely manner.
• Collaborate with Production, Technical, Compliance, Merchandising, and Supply Chain teams to resolve quality issues.
• Provide hands-on support and problem-solving throughout the production process.

Travel & Vendor Support

• Travel regularly to factories in China, Vietnam, Indonesia, Bangladesh, and other locations as required.
• Build and maintain strong working relationships with factory management and quality teams.
• Independently manage inspection schedules, factory visits, and travel plans.
• Provide on-site quality coaching and support.

Qualifications:

• Minimum 5 years of experience in garment quality assurance, quality control, or related manufacturing quality roles.
• Strong knowledge of garment construction, workmanship standards, measurements, inspection procedures, and quality control processes.
• Familiarity with factory quality systems, root cause analysis, corrective actions, and continuous improvement processes.
• Familiarity with U.S. retailer requirements and customer quality programs is preferred.
• Strong problem-solving, analytical, communication, and cross-functional collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced international environment.
• Ability and willingness to travel internationally approximately 50–70% of the time.
• Good English communication skills, both written and spoken.

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主要職責
品質檢驗管理
•執行Inline、Pre-final及Final 驗貨。
•確認做工、尺寸、成衣結構、包裝、標示及整體產品品質符合要求。
•提供檢驗報告，並與工廠、供應商及內部團隊溝通檢驗結果。

• 追蹤改善措施執行情況，確保品質問題獲得有效解決。

工廠品質管理
•監控工廠品質績效、不良率趨勢及重複發生的品質問題。
•執行根本原因分析，並追蹤及審核改善措施。
•推動持續性的品質改善專案。
•評估工廠品質管理制度、生產流程及品質管理能力。
•視需要提供現場品質指導及教育訓練。

客戶及零售商規範管理
•確保產品符合相關客戶及零售商規範，包括 Walmart、Target、Costco、Kohl's、TJ Maxx、Burlington 及其他客戶要求。
•研讀客戶手冊及最新規範，並將相關要求傳達給內部團隊及供應商。
•確認包裝、標示、測試及出貨符合相關規範。
•協助處理客戶客訴及索賠案件，進行原因分析並追蹤改善措施。

生產風險管理
•主動識別可能影響交期或客戶要求的品質問題及生產風險。
•針對重大品質問題及潛在營運風險，及時向相關團隊通報。
•與生產、技術、法規、業務及供應鏈團隊合作，共同解決品質問題。
•在生產過程中提供品質支援及問題解決方案。