QI Field Services Manager

QI Field Services Manager - Livonia, MI

Position Type: Hybrid

Salary: $80,000 - $85,000/yr.

Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.

Quality Improvement

Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement

Represent the state on the QI Network leadership team and participate in state staff meetings
In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement
Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information
Partner with Operations to identify training needs and to develop resources to meet those needs

Risk Management

Oversee the implementation of the incident reporting system according to our Incident Management Protocol
Organize and manage monthly trended incident reporting of system data to Operations for their review and action
Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
Conduct complex and high-level internal investigations
Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect
Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions

Compliance

Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards
Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans
Complete Network Performance Audits
Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols
Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary

Customer Engagement

Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results

Collaborate with Operations leadership to determine and implement local customer engagement activities
Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state
Direct and manage the performance of QI Specialists in tandem with Operations supervisors
Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment

Travel:

Will be expected to visit facilities from Livonia to Ann Arbor to Muskegon.

Qualifications:

Bachelor’s degree
Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain injury, intellectual/developmental disabilities
Experience with Michigan State licensing a MUST.
Previous experience working for a CARF-accredited agency required.
Supervisory experience strongly preferred
Excellent leadership skills with an ability to influence others and drive change; “hands-on” leader who promotes collaboration through example
Strong attention to detail, organizational skills, and the ability to multi-task to meet deadlines
Effective communication skills to manage relationships
Self-motivated and collaborative; a team player

Additional Qualifications for Adult Day Health Operating Group

3-5 years of experience in support of DPH regulations

Why Join Us?

Full compensation/benefits package for full-time employees.
401(k) with company match
Paid time off and holiday pay
Enjoy complex work that makes a difference in the lives of those we serve
Career development and advancement opportunities across a nationwide network
Employee Referral Program bonus opportunities for eligible roles

Come join our amazing team of committed, caring professionals. Apply Today!