Qlicksense support

Job Description:

Seeking an AMS Support professional with experience in Qlik Sense, Oracle Hyperion, and IBM DataStage to support business-critical reporting, planning, and data integration applications. The role involves production support, incident resolution, monitoring, troubleshooting, minor enhancements, and stakeholder coordination.

Key Responsibilities:

1. Provide L2/L3 AMS production support for Qlik Sense, Hyperion, and DataStage applications.

2. Monitor applications, scheduled jobs, batch processes, and data loads and address failures proactively.

3. Troubleshoot and resolve incidents, service requests, and production issues within agreed SLAs.

4. Support Qlik Sense dashboards, reports, data reloads, and application-related issues.

5. Support Hyperion applications, including planning/reporting processes, data loads, and batch/job failures.

6. Monitor and troubleshoot DataStage ETL jobs, including job failures, data issues, dependencies, and performance problems.

7. Perform root cause analysis (RCA) for recurring and critical production incidents and implement preventive fixes.

8. Handle minor enhancements, bug fixes, configuration changes, deployments, and production validation.

9. Work with upstream/downstream application teams, infrastructure teams, business users, and other stakeholders for issue resolution.

10. Maintain SOPs, KT documents, support runbooks, incident records, and operational documentation, and participate in shift/on-call support as required